Senior Client Service Officer

Company description:

Department of Communities and Justice

Job description:

• Location: Dubbo
• Ongoing - Full-Time (35 HPW)
• Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employer's contribution to superannuation and annual leave loading

Your role

The Senior Client Service Officer is part of the Court registry team which provides administrative and support services. delivering high quality and professional services to clients. The role supervises staff and provides 'hands-on' training and guidance.

What you'll do

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Located in the local court, the Senior Client Service Officer provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients.

The role supervises a small team, provides guidance and effectively allocates resources to meet the Department's requirements.

The role may be required to perform some quasi-judicial and procedural functions.

What we're looking for

• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment.
• A passion for delivering excellent client service in a high-volume environment.
• Strong communication skills and the ability to explain complex information in plain language.
• Experience managing, developing and motivating a team.
• Knowledge and demonstrated ability to apply relevant court policies/procedures.
• High quality customer service skills with a professional and ethical manner.

Role Requirements

• Candidates must hold a valid Australian Driver's Licence.
• The successful candidate must be willing to travel to other locations within the hub. At times this may include overnight stays. A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Information about accepting a role with Court Services and the potential hazards.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

• Describe a challenging time at work - how did you maintain your motivation and commitment?

Applications close 22/10/25 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Sara Clyne or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via or

Visit Recruitment adjustments on the DCJ website to learn more

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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