Customer Relationship Coordinator/Receptionist

9 hours ago

Frankston Victoria Australia Regent RV Pty Full time $60,000 - $80,000 per year

The Company

At Snowy River Caravans, we pride ourselves in delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. As part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to becoming a top leader in the industry. From humble beginnings, we have built a strong and passionate team that support us in planning for future development. We produce multiple brands including Regent, Snowy River and NewGen Caravans.

The opportunity

Snowy River Frankston is looking for an excellent communicator that is highly organised and a compassionate professional to join our successful team. In this role, you will be responsible for customer service to our dealers and customers, you will also provide sales and administration support to our show team. You will become a Regent and Snowy River Ambassador and be able to answer technical product and pricing queries. This role interacts with the general public where you will be responsible for creating a customer experience that matches our values and quality of product.

Key Accountabilities

  • Customer Relationship Coordination including liaising with internal and external stakeholders, interactions are by phone, email, and face to face
  • Managing first impressions and ensuring exceptional customer service
  • Assist with end of sale process including queries, colour selection and vehicle handover.
  • Coordination of our Show Team travel and event related tasks including sales and administration support
  • Proactively ensure that all our business and customers' expectations are consistently exceeded.
  • Management of all office duties including invoices, maintaining schedules and stationery
  • Daily communication with Regent RV Head Office (Melbourne)
  • Stock control
  • Coordinating pre delivery of all caravans to customers

What we are looking for

  • A zest for helping others
  • A person that loves problem solving
  • Efficient in Microsoft 365
  • Someone who can prioritize and meet deadlines
  • A forward thinker and attention to detail
  • All-round excellent communicator both verbal and written

What we offer

  • Market Competitive salary
  • Respectful and friendly working environment
  • The ability to thrive in a culture of continuous growth and learning as we expand
  • Free parking on-site

No agencies please, we have this one covered

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.

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