ICT Business Analyst

1 week ago

Werribee, Victoria, Australia UNITY CARE SUPPORT PTY LTD Full time $86,000 per year

About Us

Unity Care Support Pty Ltd is a registered NDIS provider delivering a wide range of disability support services to participants across Melbourne. We are a financially sustainable, rapidly growing organisation committed to high-quality, participant-focused services.

About the Role:

We are seeking an experienced and qualified ICT Business Analyst to join our team. This role is critical to supporting our business growth and ensuring the effective integration, optimisation, and management of ICT systems that underpin our service delivery, data integrity, and compliance with NDIS and legislative requirements.

Key Responsibilities:

  • Analyse current ICT systems and processes to identify opportunities for improvement.
  • Gather and document business and system requirements from internal stakeholders.
  • Collaborate with software vendors, ICT staff, and service delivery teams to design and implement technology solutions.
  • Ensure ICT systems meet compliance standards, particularly in relation to NDIS operational requirements and data security.
  • Prepare reports, documentation, and recommendations to support strategic ICT decision-making.

Qualifications & Experience:

  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Electronics and Communications Engineering, or a related field
  • Postgraduate studies in ICT, Business Analysis, or Project Management are advantageous
  • Minimum 3 years' experience as a Business Analyst, preferably in service delivery or health/disability sectors, with experience in healthcare or disability services and familiarity with NDIS frameworks
  • Strong knowledge of systems integration, process mapping, ICT solution design, and compliance frameworks including data management standards
  • Proven ability to manage ICT projects end-to-end—from requirements gathering through implementation and review
  • Excellent communication, problem-solving, and stakeholder engagement skills

How to Apply:

Please submit your CV and a cover letter addressing the key selection criteria no later than 10 September 2025.

Job Type: Full-time

Pay: $86,000.00 per year

Application Question(s):

  • Do you have experience with NDIS or other regulated compliance frameworks? Briefly describe.
  • How many years' experience do you have as an ICT Business Analyst or in a similar role? List key sectors.
  • What relevant qualification do you hold?

Work Location: In person

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