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Guest Service Agent

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott Full time $40,000 - $60,000 per year
About the roleCritical responsibilities:
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Successful Candidates will have:
  • Completing or currently studying in Hospitality related course preferred
  • Has previous experience in Front Office Operations
  • Strong background in Front Office or customer service is preferred
  • Is available for shift work on a rotated roster
  • Outstanding written & verbal communication skills.
  • A team player, with flair for guest experience.
  • Computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.
The Benefits
  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy

Marriott