Platform User Operations Specialist,

4 days ago

Sydney, New South Wales, Australia TikTok Full time $90,000 - $120,000 per year

Responsibilities

What the team does: Provide 24*7 product technical support services for users and business partners of content safety platforms What you will be doing:

  • Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
  • Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
  • Follow up with users to ensure the reported technical issues are resolved;
  • Analyse tickets to identify process improvement opportunities;
  • Assist and support training projects and user feedback projects;
  • Partner with the Engineering team on product optimizations will be a plus.

Qualifications

Minimum Qualifications:

  • Bachelor's Degree and above, in any relevant fields;
  • 2 or more years of experience related to technical troubleshooting, customer service or user/platform operations in the internet industry;
  • Flexibility to work 5 days per week total 38 hours (Monday-Sunday) and this may include weekends and public holidays to support users as needed due to time zone differences.

The daily working hours are between 9am and 8pm (GMT+11) range but may change due to business needs Preferred Qualifications:

  • Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
  • Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability;
  • Proactive, able to work under pressure, strong initiative, and ownership.
  • AI Operations experience

  • Digital Optimisation Specialist, Platforms

    2 days ago

    Sydney, New South Wales, Australia Profusion Full time $120,000 - $140,000 per year

    One of Australia's largest profit-for-member funds is seeking a strategic and hands on optimization specialist to lead their digital platforms to drive growth and engagement.About The RoleAs the Optimization Specialist, you'll be the go-to expert for digital experimentation and personalization. You'll develop and embed frameworks that enhance member journeys...

  • Solution Engineer, Construction Operating Platform

    2 days ago

    Sydney, New South Wales, Australia Mirvac Full time $80,000 - $120,000 per year

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...

  • Trainer -End User D365 F&O Trainer / D365 Finance & Operations Specialist

    4 days ago

    Sydney, New South Wales, Australia Galileo Search Full time $90,000 - $120,000 per year

    D365 F&O Trainer / Finance & Operations Specialist Sydney CBD / Hybrid or Onsite optionsContract + extensionsAbout the Role We are seeking an experienced Dynamics 365 Finance & Operations (F&O) Specialist to play an exciting end user training role in a major finance transformation project.This role will be instrumental during the go-live phase, ensuring...

  • User Engagement Tester

    4 days ago

    Sydney, New South Wales, Australia Kakoo Full time $40,000 - $60,000 per year

    Get Paid to Hang Out – Be a Kakoo BuddyWe're looking for enthusiastic and reliable User Engagement Testers to help us launch our new platform, Kakoo. This role is a vital part of our go-to-market strategy, helping us generate initial activity and provide a dynamic, active environment for our first wave of users.What's Kakoo?Kakoo is a social platform where...

  • Platform Implementation Specialist

    2 days ago

    Sydney, New South Wales, Australia Centrepoint Group of Companies Full time $80,000 - $120,000 per year

    About the CompanyCentrepoint Alliance is made up of a leading network of financial advisers. We help build future prosperity for hundreds of thousands of Australians.Our purpose is developing and supporting financial advisers. We do this by providing world class technology, services, education, on the ground training, and integrated compliance monitoring to...

  • SharePoint & Power Platform Specialist – M365 Migration

    1 week ago

    Sydney, New South Wales, Australia NTT DATA Full time $120,000 - $140,000 per year

    SharePoint & Power Platform Specialist – M365 Migration (Contract)Sydney CBD | Hybrid Working arrangement | 6–12 Month EngagementJoin a major enterprise on one of Sydney's largest Microsoft 365 transformation programs. This multi-year initiative has already delivered Exchange, Teams, and Purview migrations — now entering its next critical...

  • Operations Business Partner, User Voice

    6 days ago

    Sydney, New South Wales, Australia Canva Full time $80,000 - $120,000 per year

    Job DescriptionHey, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is inSydney. We also have a campus in Melbourne and co-working spaces in Brisbane,...

  • User Support

    2 days ago

    Sydney, New South Wales, Australia Bloomberg Full time $80,000 - $120,000 per year

    User Support - Buy-side Order Management System (AIM) Support Specialist - SydneyDescription & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients,...

  • CX Specialist

    2 days ago

    Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year

    About the CompanyAt BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the roleWe are seeking two Customer Experience (CX)...

  • CX Specialist

    4 days ago

    Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year

    *About the Company*At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.*About the role*We are seeking two Customer Experience...