Sales & Market Support Officer

We are looking for a

Sales & Market Support Officer

The Opportunity

At QMAG, we are advancing the world through premium-quality magnesia products. From one of the world's largest deposits of cryptocrystalline magnesite located in coastal Queensland, Australia, we mine, process, and deliver to global and domestic customers with a strong focus on sustainability. QMAG is committed to operational sustainability – from responsible raw magnesite mining to, leading technology processing through to continual environmental rehabilitation. We believe our approach delivers lasting benefits to our Shareholders and customers, but importantly, to the communities where we operate.

QMAG offers a career in the resources industry while allowing a home every night family focus while living in a coastal climate.

As QMAG Pty Limited is a fully owned subsidiary of the Refratechnik Group ), a global network of companies and is the only family-owned refractory company operating worldwide, we attach great importance to a values-oriented corporate culture that frames what we do, but more importantly how we do it.

The Sales & Market Support Officer is responsible for maintaining and developing customer relationships from an administrative aspect, enhancing the customer experience through efficient service delivery. Additionally, this role will support strategic decision-making by contributing to market research and analysis activities and providing valuable insights to the Sales & Marketing team.

About You

Your knowledge and skills are vital to your success in this role. Your experience will also include:

· Ability to work well autonomously and in a team environment.

· Demonstrated experience in sales administration and customer service

· Excellent verbal and written communication skills.

· Highly motivated and able to exercise initiative and problem solve.

· Excellent attention to detail, time management and organisation skills.

About The Role

The role involves managing customer enquiries and orders to ensure services are delivered effectively, efficiently, and in a timely manner. Responsibilities include handling general customer enquiries, processing sales orders and invoices, coordinating domestic and international logistics, and providing prompt feedback to both customers and colleagues. Excellent communication across multiple channels, telephone, email, and web—is essential. The position also requires coordination with external service providers such as toll processors, shipping lines, and other relevant third parties. Timely logging of samples and customer complaints, along with maintaining clear communication on these matters, is expected. A key aspect of the role is aligning customer needs with QMAG's operational and supply chain capabilities through close collaboration with internal stakeholders to achieve optimal outcomes. Proactive communication of customer feedback to the Sales and Marketing team is important, as it is liaising with internal Credit, Quality, and Finance teams to support business continuity. The role also includes implementing pricing and marketing strategies, supporting the Sales & Marketing team by gathering and analyzing data from various sources including industry reports and competitive intelligence, and assisting in monitoring market dynamics such as competitor activities and technological advancements. Additionally, the position involves preparing regular reports and presentations to share insights with internal stakeholders and providing support to the Head of Sales & Marketing and other team members as needed.

The Requirements

We are looking for candidates with the following:

· Demonstrated experience with order processing, booking and monitoring international sea freight

· Strong computer skills (intermediate or advanced Microsoft Office Suite) and adaptability to new systems and processes

· Strong research and information gathering skills, including the ability to identify and access relevant data sources

· Strong analytical and problem-solving skills with the ability to analyze data and draw meaningful insights

· SAP experience is desirable but not essential

QMAG Benefits and Culture

You can look forward to working within an inclusive corporate culture that puts people first and always ensures our employees' health and safety. How we do this:

· weeks Primary Parental Leave full pay or 52 weeks Primary Parental Leave half pay, 4 weeks Secondary Parental Leave

· Access to corporate discounts on a range of banking and health insurance benefits such as staff retail banking discounts, savings accounts, credit cards, home loans, refinancing options, and access to a range of financial well-being content

· Career development opportunities including training, coaching and mentoring programs. We offer study assistance and paid study leave.

· Employee assistance programs, training programs on mental health, meditation, and other wellbeing services

· Access to Subscriptions, Corporate and Personal Memberships

· Discounted Gym Memberships

Our Commitment to Diversity

QMAG is proud of its diverse employees with a unique mix of skills and talent. We believe diversity and inclusion enhance our workforce capability and culture. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. QMAG is an equal-opportunity employer. We highly encourage applicants from diverse backgrounds and Aboriginal and Torres Strait Islander people to apply.

Get to know us