Service Supervisor

5 hours ago

Cranbourne West, Victoria, Australia Michael Page Full time $80,000 - $120,000 per year
  • Lead a busy workshop with real impact and hands-on leadership.
  • Permanent full-time role with growth in Melbourne's south-east

About Our Client
Our client is a leading manufacturer of high-quality trailers, known for their innovation, reliability, and strong presence in the transport and logistics sector. With a well-equipped facility in Melbourne's eastern suburbs, they specialise in custom-built solutions and pride themselves on delivering exceptional aftersales service and support. The team culture is hands-on, collaborative, and focused on continuous improvement across production and service operations.

Job Description

  • Lead and supervise workshop staff in trailer repairs, maintenance, and modifications
  • Schedule and prioritise service jobs to meet deadlines and quality standards
  • Maintain workshop efficiency, cleanliness, and WHS compliance
  • Perform hands-on mechanical, structural, and brake system repairs as needed
  • Provide technical guidance and training to workshop team members
  • Manage customer service bookings, updates, and trailer handovers
  • Assess and process warranty claims in line with manufacturer policies
  • Liaise with internal teams for technical evaluations and recurring issues
  • Coordinate parts availability with procurement and monitor inventory usage
  • Support recruitment, onboarding, and performance management of workshop staff

The Successful Applicant
A Successful Service Supervisor Should Have

  • Proven experience in a supervisory or leadership role within the industrial or manufacturing sector.
  • Trade-qualified or extensive hands-on experience in trailer/heavy vehicle repairs
  • Strong mechanical knowledge - brakes, suspensions, hydraulics, chassis, etc.
  • Excellent communication and customer service abilities
  • Ability to manage workflow, prioritise tasks, and resolve operational issues
  • Sound understanding of WHS standards and workshop compliance
  • Proficient in Microsoft Office (Excel, Outlook, Word) and digital documentation tools
  • High attention to safety, quality, and continuous improvement

What's on Offer

  • Permanent, full-time role based in Melbourne's south-eastern suburbs
  • Stable employment with a well-established industrial and manufacturing business
  • Supportive, team-oriented workplace culture
  • A chance to make a real impact in a hands-on, fast-paced environment

If you're ready to take the next step in your career as a Service Supervisor, we encourage you to Apply today.

Contact: Reema Chaudhary
Quote job ref: JN

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