EUC / Network Smart Hands Engineer (On Call / Casual)

7 days ago

Sydney, New South Wales, Australia Preferable - Crafting Careers Full time $60,000 - $120,000 per year

Location: Multiple Sites across Sydney, NSW

Employment Type: Independent Contractor / On Call / Casual

Work Mode: Onsite (Field Support / On-Demand)

________________________________________

About The Role
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on-call or casual basis across multiple client locations in Sydney.

This is a fantastic opportunity for skilled IT professionals who enjoy flexible, field-based work and have strong hands-on experience in desktop, laptop, printer, and network hardware troubleshooting.

________________________________________

Key Responsibilities

  • Provide onsite EUC and Network Smart Hands support for incidents, service requests, and installations.
  • Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance tasks.
  • Support network device installations – routers, switches, access points, and cabling.
  • Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
  • Collaborate with remote support and service desk teams for timely resolution.
  • Maintain accurate logs for dispatch calls, assets, and completion reports.
  • Coordinate with vendors and third-party support teams when required.
  • Ensure all activities comply with client SLAs and ITIL processes.

________________________________________

Required Skills & Experience

  • 3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
  • Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
  • Basic understanding of networking concepts (LAN/WAN, IP addressing, cabling, patching).
  • Hands-on experience with hardware troubleshooting (laptops, desktops, printers, peripherals).
  • Familiarity with ticketing tools (ServiceNow, Remedy, or similar).
  • Excellent communication and coordination skills.
  • Must have a valid driver's license and willingness to travel between client sites.

________________________________________

Preferred Qualifications

  • ITIL Foundation certification.
  • CompTIA A+ / N+ or vendor certifications (HP, Dell, Cisco).
  • Prior experience in casual/on-demand support engagements.

________________________________________

Work Scope

  • On-demand / Casual calls during business hours.
  • May include after-hours or weekend support as per SLA.
  • Reporting to: Regional Service Delivery Manager / Project Coordinator.

________________________________________

Interested? Let's Connect

If you're a hands-on IT professional who thrives in dynamic environments and enjoys flexible, field-based work — we'd love to hear from you

Please share your updated CV along with:

  • Contact Number
  • Email
  • Preferred Contact Time
  • Current Salary & Expected Rate
  • Current Location
  • Visa / Citizenship Status
  • Notice Period

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