EUC/Network Smarthand Support Oncall/Casual

1 week ago

Sydney, New South Wales, Australia EIL Global Full time $60,000 - $120,000 per year

EUC / Network Smart Hands Engineer – On Call/Casual

Location:
Australia (Multiple Sites – Onsite Support)

Employment Type:
Independent Contractor / On Call/Casual Basis

Work Mode:
Onsite (Field Support / On-Demand/Casual)

Role Overview:

We are looking for an experienced
EUC (End User Computing) / Network Smart Hands Engineer
to provide onsite technical support under an On Call/ Casual
model
across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities:

  • Provide
    onsite EUC and network smart hands support
    for incidents, service requests, and installations.
  • Perform
    break-fix, IMAC (Install, Move, Add, Change)
    , and preventive maintenance activities.
  • Support network device installations such as
    routers, switches, access points, and cabling.
  • Handle
    hardware replacements, upgrades, and troubleshooting
    for end-user devices.
  • Collaborate with remote support and service desk teams to ensure timely resolution.
  • Maintain accurate logs of dispatch calls, asset details, and work completion reports.
  • Coordinate with vendors or third-party support teams when needed.
  • Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

  • 3–6 years of experience in
    Desktop Support / EUC / Smart Hands / Field Engineering.
  • Strong knowledge of
    Windows OS, O365, Active Directory,
    and common desktop applications.
  • Basic understanding of
    network concepts
    (LAN/WAN, IP addressing, cabling, patching).
  • Hands-on with
    hardware troubleshooting
    (laptops, desktops, monitors, printers, peripherals).
  • Familiarity with
    ticketing tools
    like ServiceNow, Remedy, or similar.
  • Excellent communication and coordination skills.
  • Must have a
    valid driver's license
    and willingness to travel to client sites.

Preferred Qualifications:

  • ITIL Foundation certification preferred.
  • CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
  • Prior experience in Casual
    /on-demand support
    engagements.

Work Scope:

  • On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
  • Reporting: Regional Service Delivery Manager / Project Coordinator.

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