Case Worker

Location:
Bankstown, NSW, AU, 2200

Req ID: 78001

• Salary range $107,131 - $116,969 pa plus superannuation and leave loading
• Ongoing full-time
• Location: Bankstown (Flexible work arrangement negotiable pending operational needs)
• Inhouse supervision and professional development

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

Legal Aid NSW and its Family Law Division are committed to supporting vulnerable clients through a trauma-informed, client-centred approach. Our team is dedicated to empowering clients by providing holistic support and advocacy tailored to meet client needs.

About the role

This role works jointly and collaboratively with lawyers to support to clients with complex social and legal needs in family law or care and protection matters to achieve the best possible outcome. This includes goal setting, capacity building, support attending Court, safety planning, and assistance to access government and non-government services. The role also provides clinical expertise to address the socio-legal needs of disadvantaged clients, including victims of domestic and family violence, people experiencing mental health challenges and people with complex trauma histories.

About you

The ideal candidate will have:

• a proven ability to build and maintain strong collaborative interdisciplinary relationships to enhance service delivery to clients
• experience in casework or case management role/s and experience working with adults facing disadvantage
• commitment to improving outcomes for clients navigating challenging legal and personal circumstances
• strong interpersonal skills to build relationships with clients
• sound social science knowledge and a commitment to understanding the legal system to offer informed consultations that contribute meaningfully to legal strategy
• confidence in managing their own workload to enable them to work autonomously as the sole applied professional within our team of lawyers

Experience working with culturally and linguistically diverse clients would be particularly desirable.

WHY YOU SHOULD JOIN LEGAL AID NSW

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, experiencing issues accessing information on the application form and require this in an alternate format, or you'd like information about what we can do to help you, please contact our team at

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
• at Working at Legal Aid NSW

The essential requirements for this role

You must:

• Be willing to do a Criminal Record Check and Working with Children Check
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies)
• Have 5 years' minimum relevant experience
• Have Diploma Level 5 and above (minimum 2 years study)
• Have the ability for remote travel when required

The Family Law Division have several roles where it is a statutory obligation for staff to hold a valid Working with Children Check. You will be required to provide your Working with Children Check details prior to commencement in any role requiring the check.

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

• your resume (no more than 5 pages)
• cover letter (no more than 2 pages). In your cover letter, please address the below target questions:

Target Question 1: Briefly describe a time you used a trauma informed approach to engage a client who was initially reluctant or disengaged?

Target Question 2: Provide a brief example of a challenge you faced when working in an interdisciplinary team and how you resolved this?

You must clearly label your responses to each Target Question, for example, by using headings such as Target Question 1 and Target Question 2. Cover Letters that do not clearly label responses may be considered as not having addressed the Target Questions.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

If you have questions about the role, you can reach out to Kate Batha at Team Leader Allied Professional Services at or

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: Tuesday 7 October 2025 at 11.59pm