Case Officer

Division: Strategy Policy and Commissioning

Location:
Parramatta, NSW, AU, 2150

Req ID: 78058

Case Officer

Location - Parramatta

Employment type – Temporary full-time role up to 11.5 months

Salary - $99,938.00 pa - $110,271.00 pa, plus employer contribution to superannuation and annual leave loading

Do you enjoy learning new skills and collaborating with a highly experienced multidisciplinary team?

Join us in making a meaningful impact in community safety and resilience through innovative and collaborative approaches.

Your role

The Case Officer plays a critical role in preventing violent extremism by providing tailored case management support to individuals who may be at risk. This includes engaging directly with vulnerable individuals, assessing their needs, and coordinating targeted interventions through the Engagement and Support Unit (ESU). The role also involves building strong relationships with key stakeholders, including law enforcement, community organisations, and service providers, to ensure a collaborative and effective response to complex cases.

This role offers a unique and meaningful opportunity to make a tangible difference in community safety and social cohesion. As a Case Officer, you will be at the forefront of early intervention strategies, working with a dedicated team to positively influence the lives of individuals and reduce the risk of radicalisation. You'll gain valuable experience in multi-agency collaboration, complex case management, and community engagement, all within a high-impact, socially responsible role that contributes directly to public safety and wellbeing.

What you'll do

As a National Step Together Case Worker within the Countering Violent Extremism (CVE) Engagement Support Unit (ESU), you will play a vital role in supporting the public through the National Step Together Helpline. Your primary responsibility will be to educate and assist the public in understanding the factors that contribute to vulnerability to violent extremism. You will deliver effective case management and support strategies nationally via the Step Together Helpline and digital services.. Using a non-judgemental, client-centred approach, you will assist individuals in achieving their personal goals, contribute to ongoing professional development, and build your skills in managing complex cases.

The NSW Department of Communities and Justice (DCJ) offers a dynamic and supportive environment for career growth. We seek adaptable case workers, preferably with social work backgrounds, who are committed to supporting individuals across all age groups through evidence-based strategies. Within DCJ, the CVE Engagement and Support Unit (ESU) is a nationally and internationally recognised multidisciplinary team focused on early intervention to prevent violent extremism. ESU delivers key programs such as the Engagement and Support Program (ESP) and the National Step Together Helpline, providing proactive support to individuals, families, and communities to address concerns before they escalate.

What we're looking for

In addition to the essential requirements outlined in the role description, success in this role requires you to be confident, curious, and resilient. As a Case Worker, you will need to demonstrate the following:

• Tertiary qualifications in a relevant field (e.g. Social Work, Psychology, Counselling, Criminology, or related disciplines)
• Postgraduate experience in case management or a similar client-focused role
• Experience working collaboratively within a multidisciplinary environment, or the ability to do so effectively
• A strong commitment to professional development, quality improvement, and evidence-based practice
• Excellent written, verbal, and interpersonal communication skills, including the ability to document client interactions, consult with stakeholders, and maintain effective professional relationships
• A willingness to develop a deep understanding of the vulnerabilities, risks, and protective factors associated with violent extremism and the role of disengagement
• Australian citizenship and the ability to obtain and maintain a National Security Clearance (NV1)
• A current driver's licence and willingness to travel regularly within NSW
• Willingness to undertake shift work on a rotating roster as required

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday, 8 October 2025 at 11:59 pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager John Demet on or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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