Service & IT Support Coordinator

3 days ago

Lismore New South Wales, Australia FXBC Northern Rivers Full time $40,000 - $60,000 per year

About the business

FXBC Northern Rivers is a locally owned business, located in Lismore NSW and is a leader in Document Management and Multi Function Office/Production devices. We sell and service Photocopiers and Printers and offer a range of Document Solutions to customers throughout the Northern Rivers.

About the role

We are looking for a Service & IT Support Coordinator to work in our Lismore head office to assist our friendly team.  We require someone who understands that in a small team environment they will need to be flexible, and that every day will present new challenges.  The successful applicant will have a high attention to detail, a positive work ethic and can-do attitude.

Daily Responsibilities

  • Provide first-level phone support for printing, scanning, and networking issues
  • Troubleshoot basic IT and connectivity faults with customers (Windows, macOS, MFDs)
  • Taking and allocating service jobs to field technicians and monitor job progress.
  • Process warranty and service claims
  • Handle general service administration and customer updates

What you'll need

  • Good understanding of office IT systems, networks, and printers
  • Clear communication skills and a calm phone manner
  • Solid organisation and attention to detail
  • Ability to prioritise and juggle multiple tasks
  • Willingness to help out in the warehouse when needed.

Nice to have

  • Previous experience in an IT Support or Service Admin role.
  • Knowledge of Fujifilm / Fuji Xerox devices
  • Valid Australian Driver Licence

How to apply:

If this sounds like something that interests you, send your resume and a short note about why you'd be great at this role to  – or apply via Seek.

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