Operations Manager

If you've built your career in Vocational Education, understand the operational nuts and bolts, and enjoy improving structure, compliance and performance, this role will give you the scope, influence and support to make a real impact.

• Lead national operations for Maxima's Group Training division
• Shape compliance, systems and processes across states for consistent service excellence
• Work closely with the General Manager to influence strategy, drive improvements and deliver results

The Opportunity

This is a key leadership role within our Group Training division. Working closely with the General Manager, you'll lead national operational functions, drive continuous improvement, and ensure our apprentice and trainee services remain compliant, efficient, and ready for audit at any time.

You'll have the authority to make decisions, standardise processes across states, and guide the way we deliver Group Training now and into the future.

What You'll Lead

Strengthening Operations

• Review, improve and embed policies, procedures and workflows to lift consistency and service quality
• Shape national operational standards and ensure they are understood and followed across the organisation
• Lead key operational projects, from concept through to successful delivery

Compliance & Quality

• Maintain high-level compliance across all states and territories, ensuring alignment with legislation, funding contracts and audit requirements
• Oversee internal audit activities, file quality, data integrity and documentation
• Provide expert advice to the General Manager and leadership team on compliance, operational risk and continuous improvement
• Build a culture of audit readiness and best practice

Systems & Processes

• Improve the efficiency and compliance of recruitment, onboarding and administrative workflows
• Support system enhancements, software rollouts and user training
• Ensure changes to systems or processes are communicated clearly and consistently

About You

You're an experienced operator with a strong understanding of the Vocational Education sector and ideally the Group Training industry along with the compliance landscape that sits behind it. You enjoy improving processes, providing clarity, and helping teams deliver their best work. You're confident interpreting legislation and navigating the finer detail that comes with a national GTO.

You bring:

• Strong knowledge of Apprenticeships/Traineeships, GTOstandards and VET practices
• Proven experience in Group Training operations, compliance, or a similar environment
• The ability to review systems, identify gaps and lift efficiency
• Excellent communication skills and confidence working with internal and external stakeholders
• Sound analytical skills, with the ability to translate data into meaningful insights
• Experience leading people, coaching teams or guiding technical specialists
• Proficiency with Microsoft Office and operational software (JobAdder and Workforce One desirable)
• A current National Police Check and Working with Children Check (or willingness to obtain)

If you're passionate about meaningful work and excited by the opportunity to lead operational excellence,
we want to hear from you

We welcome applications for both full-time and part-time positions, and are open to discussing flexible work arrangements for the right candidate. As a flexible and supportive workplace, we are committed to accommodating a variety of working hours and arrangements to help our team thrive.

Apply now and help us continue empowering Australians into meaningful employment through apprenticeships and traineeships.

Discover our Employee Work Perks + Benefits

At Maxima our people are at the heart of everything we do. Our Employee Work Perks + Benefits are designed to enhance the work-life balance and wellbeing of our staff. This reflects our deep belief that investing in our people strengthens our organisation, enabling us to make a greater impact in the communities we serve.

Join a team that invests in you – because your success is our success

• Salary Sacrifice Packaging: $15,899 salary sacrifice packaging available.
• Flexibility: Enjoy work-life balance with flexible work arrangements & access to work a 9 day fortnight
• Birthday Leave: Enjoy a day of paid leave on your Birthday – our gift to celebrate you
• Wellbeing Leave: A paid day off every 3 months (pro-rata) to attend personal events and milestones, promoting work-life balance and overall wellbeing.
• Family Matters: 6 weeks Paid Parental Leave, extended pregnancy & fertility leave provisions, accrual of leave entitlements & continuity of service
• Public Holiday Substitution: Swap a public holiday every year for another day that holds significance
• Health + Wellbeing: Access to flu vaccination program, Employee Assistance Program & skin check reimbursement
• Extended Leave Provisions: Purchased leave, First Nations ceremonial & cultural leave, blood donation leave, family & domestic violence leave.
• Career Growth + Recognition: Continuous training and development, awards and recognition.

View our website for more details on what we have to offer and discover your future career and employer

Join the Maxima Team

Maxima is a national, profit-for-purpose community-based organisation with vast experience providing employment and disability support services across Australia. We advocate for an inclusive and diverse workforce and support equal employment and learning opportunities for all Australians.

We distinguish ourselves by fostering a positive and caring workplace culture, led by a supportive leadership team. We pride ourselves on maintaining a professional, community-focused culture with a strong emphasis on the wellbeing of our customers and staff.

How to Apply

Click 'Apply Now' to complete our online application form and attach a copy of your resume and cover letter.

Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community.

If you need an adjustment in the recruitment process, please call (

) or email

and advise us of your preferred method of communication.