Mercantile Administration Officer

17 hours ago

Brisbane, Queensland, Australia IRS Group (AUS) Pty Ltd Full time $45,000 - $65,000 per year

Job description:

Mercantile Administration Officer – Work From Home (Casual, 20–25 hrs/week)

Location: Work From Home (Australia)

Employment Type: Casual

Hours: 20–25 hours per week

Start Date: Immediate start available

About the Role

We're seeking a highly organised and detail-oriented Mercantile Administration Officer to join our team on a work-from-home casual basis.

In this role, you'll support the day-to-day operations of our mercantile and collections team — managing client cases, preparing correspondence, maintaining records, and ensuring smooth communication between clients, agents, and internal staff.

This position is perfect for someone who enjoys administrative work, thrives in a structured yet flexible environment, and can manage their workload independently.

Key Responsibilities

  • Provide administrative support for mercantile and collections operations.
  • Prepare and send client correspondence, reports, and case updates.
  • Enter and maintain accurate case information in internal systems.
  • Liaise with clients, field agents, and internal staff to follow up on active cases.
  • Assist with invoicing, reconciliations, and reporting.
  • Ensure compliance with relevant privacy and debt collection legislation.
  • Maintain organised electronic records and case documentation.

What We're Looking For

  • Strong administrative and organisational skills.
  • Excellent written and verbal communication.
  • High attention to detail and accuracy.
  • Confident using Microsoft Office (Word, Excel, Outlook).
  • Reliable, self-motivated, and comfortable working independently.
  • Experience in 
    mercantile, collections, or legal administration
     is required.
  • Must have a 
    reliable internet connection
     and suitable home office setup.

What We Offer

  • Flexible work-from-home role
     – choose hours that suit your schedule (20–25 hrs/week).
  • Supportive team environment with ongoing training and clear procedures.
  • Opportunities to grow your experience in the mercantile, collections and investigation industry.
  • Competitive casual hourly rate, based on experience.

If you're looking for a flexible work-from-home role and enjoy supporting a professional, detail-driven team — we'd love to hear from you.

Apply now with your résumé and a short cover letter outlining your relevant experience.

Job Type: Casual

Benefits:

  • Work from home

Work Authorisation:

  • Australia (Preferred)

Work Location: Remote

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