Customer Service Assistant

2 days ago

Narrabri New South Wales, Australia Narrabri Shire Council Full time $199,776 per year
Customer Service Assistant - 8 Month Opportunity
  • Exciting opportunity to join a vibrant and busy regional NSW council
  • $ $38.78 per hour plus superannuation
  • Assist in meeting Council priorities and organisational goals
  • Ongoing training and support
  • 8 Month Opportunity
About Council

At Narrabri Shire Council, we are dedicated to enriching our community's lives by providing professional, friendly customer service. As Council's first point of contact, you will provide friendly and efficient customer service, conveying our corporate values to the community through your dealings with them.

About the Role:

As a Customer Service Assistant, this position is perfect for individuals who are passionate about customer service, excel in problem-solving, and are committed to delivering the best possible experience to our community. Your responsibilities will include:

  • Providing professional, customer service, including front counter interactions, call centre operations, and telephone manner
  • Assisting with daily Council inbox requests, capturing and responding to requests, and distributing them to relevant Council officers
  • Assisting with daily mail duties
  • Providing timely and accurate information, both verbally and in writing, in accordance with legislation, Council Policy, protocol, and procedures
  • Exercising appropriate discretion, and sensitivity and maintaining confidentiality as required
  • Taking ownership of customer matters and issues and ensuring follow-up through to resolution

For more information on the role, please see the attached position description or contact Jacqueline Montgomery, Customer Service Team Leader, at

About You:

The ideal candidate for this role will have excellent intrapersonal and communication skills that has a friendly nature and a keen eye for accuracy in administrative tasks, order processing and cash handling. If you are a people person who thrives in a fast-paced environment, this could be the perfect role for you The ideal candidate also has:

  • Experience in a customer service/administration-based role
  • Proven ability to build effective relationships, both internal and external
  • Basic skills in Microsoft Word, Excel, and Outlook
  • Developed organisational skills with the capacity to prioritise
  • Ability to work individually or as part of a team

You will also demonstrate a commitment to our Council's values and contribute to our family-friendly, cohesive, and progressive culture.

How to Apply

To apply, follow the instructions below, where you will be diverted to our website and requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.:

  1. Complete the information below as requested
  2. Click the 'APPLICATION FORM' tab at the top of the page.
  3. Attach your resume, cover letter and qualification/s.
  4. Answer the questions.
  5. Click 'SUBMIT'.
Note: If you have any further queries or notes, please enter these in the 'ADDITIONAL INFORMATION' section at the bottom of the application. Please be aware that you must submit your resume to be eligible for this role.
Closing Date for Applications

Applications close on Tuesday, 18 November 2025 at 11:59pm.

Narrabri Shire Council reserves the right to close, withdraw or extend vacancies without prior notice.

Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.

Narrabri Shire Council is committed to ensuring the health, safety and well-being of all people within our workplace.

  • Customer Service

    5 days ago

    Brookvale, New South Wales, Australia Wildlife Information Rescue and Education Service Ltd Full time $50,000 - $70,000 per year

    WIRES is looking for an office all-rounder who is a super organised person, passionate about wildlife to join our teamThis is a great opportunity for someone keen to build or develop their career in the wildlife or charity sector.It is an office-based role based in Brookvale - need you in the office five days a week.You'll need to be a whiz on excel, an...

  • Customer Service Assistant

    2 days ago

    Ballina, New South Wales , Australia Beefy's Full time $25,000 - $40,000 per year

    Beefy's are currently on the lookout for a Customer Service Assistant for our Ballina Store.Beefy's are a well established multi award winning business with 14 boutique Pie Bakery Stores in South East Queensland & NSW.Our friendly team have a reputation for high quality products and excellent customer service.For this position, previous experience is...

  • Customer Service/Admin Assistant

    4 days ago

    Minchinbury, New South Wales, Australia CHAD AND SIMON Full time $45,000 - $65,000 per year

    Customer & Operations CoordinatorMÜNCH Express — Fast-Growing Mobile Food BrandLocation: Sydney (Minto / West Sydney)Role: Full-timeIndustry: Food Service / Mobile HospitalityAbout UsMÜNCH Express is one of Australia's fastest-growing mobile food brands, servicing workplaces and communities every day with fresh food, great coffee, and good vibes.We're...

  • Customer Banking Specialist

    3 days ago

    Narrabri, New South Wales, Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $80,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (part time hours per week Monday 9.00am - 1.15pm Tuesday 9.00am - 1.15pm Wednesday 9.00am - 1.15pm Thursday 9.00am - 1.15pm Friday 9.00am - 1.15pm ** Please note: this is a contract opportunity until May 2026 *** Do...

  • Customer Banking Specialist

    4 days ago

    Narrabri, New South Wales, Australia Commonwealth Bank Full time $60,000 - $80,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday9.00am - 1.15pmTuesday9.00am - 1.15pmWednesday9.00am - 1.15pmThursday9.00am - 1.15pmFriday9.00am - 1.15pmPlease note: this is a contract opportunity until May 2026 ***Do work that mattersAs the...

  • Administration Assistant

    7 days ago

    Narrabri, New South Wales, Australia HealthWISE Full time $45,000 - $60,000 per year

    Administration Assistant – NarrabriPart-time | Permanent | 3 days per week | Entry levelHealthWISE is seeking a bright and motivated Administration Assistant to join our friendly team in Narrabri. In this role, you'll provide essential front desk and administrative support, ensuring our clients, staff, and visitors receive excellent service.This is the...

  • Customer Service

    7 days ago

    Orange, New South Wales, Australia Avis Western Plains Full time $45,000 - $60,000 per year

    Take your customer service experience to the next levelFull-time or Casual opportunitiesFriendly and supportive team environmentAbout UsSuolow Holdings Pty Ltd is a family-owned company that has been operating as an AVISFranchise since 1986 and a Budget Licensee since 2012. With a team of over 30 people, we service customers throughout South East of NSW and...

  • Senior Debt Recovery Officer

    1 week ago

    Orange, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $110,271 per year

    Job Advertisement: Senior Debt Management Officer (Clerk Grade 5/6) Department of Customer Service - Government Shared ServicesClassification: Clerk Grade 5/6 Salary Range: $99,938 - $110,271 plus superannuation and leave loading Employment Employment Type: Ongoing Location: Orange (Open for Parramatta and Goulburn) - Hybrid opportunity. In-office...

  • Team Leader Debt Management

    1 week ago

    Orange, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Job Advertisement: Team Leader - Debt Management (Clerk Grade 7/8)Department of Customer Service - Government Shared ServicesClassification:Clerk Grade 7/8Salary Range:$113,574 - $125,720 plus superannuation and leave loadingEmployment Type:OngoingLocation:Orange (Open for Parramatta and Goulburn) - Hybrid opportunity. In-office requirement 2-3 days a week...

  • Customer Service

    2 days ago

    Mascot, New South Wales, Australia Servco Full time $60,000 - $80,000 per year

    At Servco, we're not just another trades company — we're building a smarter, faster, and more professional future for the industry. Operating across Australia & NZ, our mission is to professionalise the trades, starting with where we shine brightest: residential plumbing maintenance. We combine hands-on trades expertise with smart tech, logistics,...