Technology Service Delivery Manager

Join us and experience Bunnings from the other side of the counter
What's in it for you
when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About The Role
As the
Service Delivery Manager
, you'll be accountable for the quality, stability, and reliability of production IT services. Acting as the key conduit between IT and the business, you'll manage major incidents, oversee problem and change management, and deliver service improvements that minimise disruption and maximise performance.

You'll also drive adoption of ITSM practices, lead a talented team across change, problem, knowledgebase, service asset/configuration, and availability management, and work closely with senior leaders to align IT service delivery with business needs. With significant interaction at senior leadership levels, this role requires a leader who can balance technical depth with business impact.

Key Responsibilities

• Lead the Production Services team to deliver stable, reliable and high-performing Technology services.
• Manage major incidents, ensuring timely restoration of mission-critical services and clear communication to stakeholders.
• Own the lifecycle of all Problems, driving automation and prevention of recurring issues.
• Drive ITSM process adoption and continuous service improvement.
• Partner with senior leaders to align IT strategy and service delivery with business needs.
• Manage budgets, service costs, and vendor relationships to ensure cost-effectiveness.
• Build a strong, future-ready team through coaching, succession planning, and leadership.

About You
You're a seasoned Technology leader who thrives in complex, enterprise-scale environments. You balance technical credibility with business acumen, and you're comfortable operating at both detail and strategy levels. You're collaborative, customer-focused, and skilled at building trust and alignment across diverse stakeholders.

What You'll Bring

• Experience in large enterprise technology teams.
• Strong background in ITIL service management, change, incident, and problem management.
• Expertise in ITSM frameworks and toolsets.
• Proven ability to influence senior leaders and manage large, interdependent programs.
• Strategic thinker with strong execution and stakeholder engagement skills.
• Relevant qualifications in IT, computer science, or related fields, with certifications in ITIL, Agile, or PRINCE2 preferred.

Why Bunnings?
Joining Bunnings means being part of one of Australia's most trusted and iconic brands. You'll have the opportunity to lead critical IT services at scale, shape the future of retail technology, and make a real impact across the business.

You'll be part of a workplace where you'll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.