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Night Auditor

3 weeks ago

Brisbane, Queensland, Australia IHG Hotels & Resorts Full time

InterContinental Brisbane is looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our overnight shifts. This is a part-time role working overnights, generally from 11pm to 7am.

A little taste of the role:
Every day is different, but you'll mostly be:

  • Processing payments including room charges, debit and credit, in accordance with established procedures
  • Checking guests in, out and managing any wake-up call requests
  • Answering phones and looking after our overnight guest queries
  • Running night audit property management systems or manual equivalents
  • Performing other duties such as concierge services and special guest requests
  • Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures
  • Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives

What we need from you:

  • Accounting and mathematics skills for accurate auditing and payment processing
  • Computer literacy, including familiarity with PMS software
  • Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and colleagues
  • Customer service experience
  • Knowledge of hotel operations, offers and the local area
  • Strong interpersonal and communication skills and the ability to manage multiple tasks and conflicting deadlines required.
  • Flexibility - working, weekends and public holidays are all part of the job

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

  • Paid Birthday Leave
  • Hotel Perks like accommodation and Food & Beverage discounts
  • Enhanced parental leave
  • Proactive health days and flexible work options
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Transfer of entitlements as you move and grow with IHG
  • Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know that you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.