Front Office Night Auditor

15 hours ago


Brisbane, Australia Marriott International, Inc Full time

**Job Number** 24091283

**Job Category** Finance & Accounting

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Explore an exciting new career path Westin Hotels, where we rise to make each day better for our guests. At The Westin Brisbane, discover a place where you are given a choice to not just get up and go to work, but to rise. To feel empowered by career growth opportunities in a people first environment. And to work together to enhance the well-being of our guests, our communities and each other.

The Westin and Four Points by Sheraton is hiring **Night Auditor**. You will complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

**Who you are and what you need**:

- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- To audit the day’s trading transactions & balance before posting
- Accurately complete accounting & reporting requirements as per the hotel’s policies & procedures
- Optimize profitability of operations and ensure all cashiering polices are followed
- Report accidents, injuries, and unsafe work conditions to manage
- Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Have at least 2 years experience preferably within a high volume environment
- Opera experience preferred however not required
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Benefits**
- Dry cleaning of work clothes
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._


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