Part Time Night Auditor

11 hours ago

Brisbane, Australia Hotel Grand Chancellor Brisbane Full time

Hotel Grand Chancellor Brisbane is seeking a motivated, enthusiastic & friendly night auditor to join our front office team on a permanent basis. 3 night shifts per week, generally set days.

**Responsibilities**
- Provide professional service and attention to all guest requests.
- Attend to reception duties such as check-ins, check-outs, account settlements, guest inquiries and delivering guest items.
- Answer / direct incoming calls from the front desk.
- Balance Food & Beverage outlet and Front Office dockets, including city ledger accounts, credit cards, back up the system and running of the night audit reports.
- Monitor lobby and public areas.
- Deliver guest deliveries to guest floors.
- Communicate with other departments in a friendly and professional manner.
- Complete shift audit, balance cashier, ready for the morning shift handover.
- Advise any discrepancies to Accounts and communicate with Night Manager and Front Office Manager.

**Requirements**:

- Previous experience in a similar Guest Services / Night Audit role.
- Self-disciplined, self-motivated and reliable.
- Excellent presentation and communication skills.
- Committed to providing superior customer service.
- Experience in handling cash and credit card transactions.
- Knowledge of financial reporting
- Available to work graveyard shifts from 10:00pm-6:30am 3 nights a week.

**Benefits**
- Uniform provided
- free secure on site parking
- Positive supportive culture passionate about service standards

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