National Operations Field Trainer

4 days ago

North Sydney, Australia Kingpin Full time

Who are we?
We’re glad you asked Kingpin is your go-to premier entertainment destination where guests feel like royalty and our team feel like family. Kingpin is a part of The Entertainment and Education Group (TEEG) which is one of the world’s LARGEST entertainment brands and includes our other brands, Zone Bowling and Timezone Across Australia and NZ we have more than 90 venues and almost 4500 team members Can you believe that?
About the Role
Kingpin is expanding across Australia - and so is our focus on delivering extraordinary guest experiences. We’re looking for a National Operations Field Trainer to join our Operations team and lead the way in training, coaching, and supporting our incredible frontline teams. If you thrive in a high-energy, people-focused environment and love being in the heart of the action, this role is for you.
Reporting to the National Operations Manager and the Group Head of Learning & Development, you’ll deliver engaging, hands-on training to team members and venue leaders across the country. From guest services to the kitchen, the lanes to the laser tag arena, you’ll bring the Kingpin Way to life — ensuring every team member is confident, capable, and ready to create remarkable moments for every guest, every time.
This role is based out of our Kingpin North Strathfield venue three days per week and our North Sydney Support Office two days per week, when not traveling.
What You’ll Do
- Deliver face-to-face, on-the-job training in Kingpin venues across the country
- Coach and develop Fun Leaders and Venue Managers to grow confidence in leadership, communication, guest experience, and team engagement
- Facilitate Train-the-Trainer programs to build a pipeline of confident in-venue trainers
- Support new venue openings by preparing and empowering opening teams with the right tools and mindset
- Build strong, trusted relationships with venue and operations leaders to identify capability needs and performance gaps
- Champion a culture of guest obsession, safety, and connection through practical coaching and real-time feedback
- Create and update engaging training content - including playbooks, videos, checklists, and workshop materials - aligned to operational needs and brand standards
- Help evolve and deliver soft skills training that supports service recovery, emotional intelligence, teamwork, and resilience

What You’ll Bring
- 5+ years’ experience in entertainment, hospitality, retail, or QSR, with a strong background in team development and operational leadership
- A natural coach with a passion for unlocking potential and building confidence in others
- Deep understanding of what makes a guest experience memorable — and how to help teams deliver that consistently
- Experience facilitating training sessions, workshops, or on-the-job coaching programs
- Strong instructional design and content creation skills for frontline learning
- Outstanding communication and relationship-building skills
- A love of travel, adaptability, and a “make it happen” attitude
- Certificate IV in Training & Assessment (desirable, but not essential)

Why you’ll love us
- A reputable organisation that is on a growth trajectory and offers strong job security
- Growth opportunities to advance your career - Start Here, Go Anywhere
- Incredible discounts + perks; $5 games of bowling + laser tag + 30% off F&B and other activities
- Access to EAP and other initiatives for your wellbeing
- Being a part of a culture where you start to LOVE Mondays

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