Sell By Chat Coordinator

16 hours ago

Sydney, New South Wales, Australia Ecommerce Equation Full time

Ready to kickstart your career in sales and digital marketing? Ecommerce Equation is looking for a highly motivated graduate to join our Sell By Chat team and learn the art of turning social conversations into qualified sales opportunities.

If you're a quick learner with excellent communication skills, thrive in fast-paced environments, and want to develop real sales expertise while working with a supportive team, this role is your launchpad.

What you'll do

  • Own the first conversation with potential customers by managing inbound and outbound chat conversations across Instagram, Facebook, LinkedIn, and other platforms
  • Learn to qualify leads effectively through structured questioning and sales-driven conversation frameworks that identify genuine buying intent
  • Develop your CRM skills by accurately logging lead details and ensuring smooth handover to the Appointment Setting team with full context
  • Build resilience and efficiency by managing high-volume daily conversations opens) while maintaining quality and brand voice
  • Master the balance between following proven scripts and adapting messaging based on real-time conversation flow
  • Collaborate closely with experienced Sell By Chat Coordinators, working toward shared team KPIs and commission structures
  • Gain hands-on experience in social selling and digital customer engagement strategies

Who you are, and what you'll bring

  • Recent graduate (or graduating soon) with strong written communication skills and eagerness to develop sales expertise
  • Natural ability to connect with people through written conversation and genuine curiosity about what drives customer decisions
  • High energy and resilience – you can handle pressure, fast pace, and high volume without getting overwhelmed
  • Exceptional team player mentality – you understand that success is shared and you're excited to learn from your teammates
  • Highly organised with strong attention to detail and ability to manage multiple conversations simultaneously
  • Native-level English proficiency with the ability to adapt your tone while staying on-brand
  • Confidence using social media platforms (Instagram, Facebook, LinkedIn) and comfortable learning new digital tools quickly
  • Positive, collaborative personality with a sense of humour – you'll fit right into our team culture of banter and mutual support
  • Motivation and drive to learn, grow, and eventually progress within the sales function

Why Ecommerce Equation?

  • We're not just another player in the ecommerce space; we're the rocket ship behind some of Australia's (and now the US's) most ambitious founder-led brands.
  • Ranked #11 in the AFR Fast Join one of Australia's fastest-growing companies at an exciting stage of our journey
  • Perfect first role for ambitious graduates you'll get hands-on sales training, mentorship, and real responsibility from day one
  • Work hybrid in Sydney CBD with flexibility to balance in-office learning with remote productivity
  • Founded by ex-agency founder and ecommerce weapon Jay Wright, we've helped hundreds of brands go from plateauing to skyrocketing, and we're just getting started.
  • Join a fun, supportive team culture where experienced coordinators will help you develop your skills and celebrate your wins
  • We're a high-growth team building something big (and fun). If you're looking for meaningful work, rapid skill development, and a crew that's going places, folks, this is it.

Interested? Apply now Questions? Please email

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