Case Manager

1 week ago

Sunnybank Hills, Queensland, Australia Ausadvent Care Full time $60,000 - $90,000 per year

Case Manager

About us

Ausadvent Care is a registered NDIS provider supporting clients across Queensland. We deliver Community Participation, Capacity Building, Community Inclusion, and Accommodation programs.

About you

You are passionate about making a difference in people's lives. You enjoy work where no two days are the same, respond well to high-pressure situations, and are pragmatic and capable of working autonomously in the community.

About the role

As a Case Manager, you will join a growing team that provides line management to Senior Support Workers and Support Workers. Your role will be to ensure that the case management aspects of Ausadvent Care's operations are performed in an ethical, person-centred manner, consistent with industry standards.

You will prepare and forecast participant budgets in line with Service Agreements, while also promoting environments that support the safety, independence, growth, health, and well-being of our participants. Additionally, you will oversee case plans and risk assessments and ensure that staff are inducted and trained in accordance with those plans.

This is a full-time hybrid position, with the option to work from home and the office. If you prefer, you can also work from the office five days a week. As part of this role, you will also be required to participate in the On-Call roster to support urgent matters outside standard hours.

Key responsibilities include:

  • Completing the onboarding process for new participants
  • Providing training and mentoring to staff supporting participants
  • Liaising with NDIS participants, local area coordinators, support coordinators, medical practitioners, and advocates to assist participants in implementing their NDIS plans
  • Developing and managing participant service schedules, including service planning, confirmations, and cancellations
  • Preparing and transmitting service schedules to support professionals
  • Managing participant medication and behaviour reporting procedures
  • Assisting with the recruitment and retention of frontline staff
  • Participating in the On-Call schedule as part of the Case Management team

Essential criteria:

  • Industry-recognised qualifications or significant demonstrated experience
  • Strong communication and interpersonal skills, with the ability to work effectively with clients, families, community agencies, and other professionals
  • A genuine desire to provide high-quality support for people with disabilities
  • Ability to work in a busy environment both independently and as part of a team
  • Understanding of privacy and confidentiality requirements
  • Valid Working with Children Check, NDIS Worker Screening, and National Criminal Record Clearance
  • Experience in complex, solution-based care planning for participants with high needs
  • Demonstrated experience in support staff management or a supervisory role
  • Strong understanding of the National Disability Insurance Scheme (NDIS)
  • Experience with intake and assessment of participants
  • Demonstrated ability to work toward targets and participant outcomes

What we can offer you:

  • An opportunity to facilitate and grow a unique model within the NDIS
  • The chance to change the lives of participants by providing quality assurance
  • Competitive wages with above-award allowances
  • A healthy work/life balance
  • Flexibility to work from home and the office, or from the office full-time if preferred
  • Support to achieve your career goals
  • The opportunity to work with a team of professionals committed to enriching the lives of others

If you believe you are the right fit for this role, we want to hear from you. Please submit your cover letter addressing the essential criteria, along with your resume, to be considered.

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