Business Analyst

Ashling is leading the charge in the intelligent automation and AI revolution We empower clients to enhance productivity and employee engagement by harnessing the power of AI and automation to support the delivery of intelligent automation solutions (e.g. RPA, AI Agents, Intelligent Document Processing, low-code apps). Our team utilises lean agile principles to ensure our projects drive sustainable outcomes and true transformation.

As a
Business Analyst
for Ashling Partners, you will serve as the primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers to ensure we deliver quality, excellence, and value

Our rapidly expanding organisation is making waves globally, establishing ourselves as the premier boutique in the AI and automation space. We are seeking lifelong learners and servant-leaders who are passionate about innovation and the future of work. If this sounds like the perfect place for you, we would love to meet you

What You Will Do:

• Serve as primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers
• Support customers by providing answers, expertise, and insights as needed
• Conduct site visits to customers, travel up to 25% when warranted
• Create Business Cases and ROI for all automation projects
• Collaborate with the developers to ensure customers' development requirements are accurately captured for automation projects
• Be informed on Intelligent Automation solutions and use cases to better inform customers on capabilities
• Support the governance of the lifecycle/process
• Develop and track metrics and financial projections for each automation/solution
• Facilitate email communications between clients
• Be accountable for high client Net Promoter Score (NPS) to ensure we deliver quality, excellence and value
• Support sales team by defining project complexity and total hours needed from Business Analyst resources for new projects

What You Will Bring:

• Bachelor's degree or equivalent experience
• Previous experience in Business / Systems Analysis or Quality Assurance
• Experience with RPA Tools such as UiPath, Microsoft Power Platform, Automation Anywhere, Blue Prism is a plus
• Proven experience in eliciting requirements and testing
• Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and solution design documents (SDDs)
• Strong written and verbal communication skills including technical writing skills
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Lifelong learner mindset
• Strong analytical and problem-solving skills
• Strong communication and management skills
• Understanding of Agile Software Development Life Cycle (SDLC)

Why Ashling Partners:

At Ashling Partners, we strive to provide meaningful work in a positive, appreciative, and fun culture for our own team. All firm members are referred to as "Ohana," the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasises that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.

• Lifelong Learning
• In the intelligent automation space change happens fast. To support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets.
• Diversity of Thought, Culture, Background & Identity
  – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives.
• Consistently Innovate with Cutting Edge Technology
  – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks.
• Provide Servant-Based Leadership
  – We believe the leader's role is to serve the organisation, not the other way around.
• Practice Stewardship
  – We work together as peers, regardless of a person's formal role or authority in the organisation.
• Be Entrepreneurial in Management
  – We empower people to bring ideas and challenge them with the responsibility to make them successful.
• Offer Open-Book Finance
  – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success.
• Provide the Best Service
  – We may not be the cheapest, but we will deliver the best value to our clients.
• Make Data-Driven Decisions
  – We are a data-driven organisation internally and externally.
• Be a fun place to work
• We provide a positive, appreciative, and fun culture.

What Sets Us Apart:

• Quarterly book allotment (any book of your choice, no cap)
• Uncapped training allotment
• Competitive annual leave