NDIS Support Coordinator

4 days ago

Alice Springs, Northern Territory, Australia Top Care Community Services Full time $60,000 - $90,000 per year

Top Care Community Services Pty Ltd (TCCS) is a registered National Disability Insurance Scheme (NDIS) service provider based in the Northern Territory, primarily providing Support Coordination services. We support our participants to develop sustainable capacity and lead a healthy, content life with enhanced social and family relationships.

We are seeking a compassionate, experienced and well-organised person who has an understanding of NDIS processes to join our team.

The position offers the flexibility of working from home.

Location: Alice Springs 

Key responsibilities:

  • You will support participants to understand their NDIS plan, goals and objectives while promoting choice and control and supported decision making.
  • Identify, connect, and coordinate appropriate NDIS service providers and community services that meet the participant's needs in accordance with their allocated NDIS funds.
  • Help participants to monitor their NDIS budgets, ensuring services are delivered within their plan allocations.
  • Empower participants to build their own capacity to manage their support and navigate the NDIS system independently over time.
  • Liaise with various stakeholders including service providers, allied health professionals, and community organizations to ensure seamless service delivery.
  • Provide assistance during times of crisis, ensuring continuity of support and appropriate intervention where necessary.
  • Maintain accurate records of participant progress, develop reports, and communicate regularly with the NDIS regarding plan outcomes and reviews.
  • Ensure compliance with all relevant legislation, NDIS guidelines and maintain up-to-date knowledge of any changes to the NDIS framework.

Selection Criteria:

  • A tertiary qualification in Social Work, Community Services, Mental Health, Disability or a related Allied Health discipline.
  • Strong cultural awareness and experience supporting multi-cultural, Aboriginal and Torres and Strait Islander participants.
  • A minimum of two (2) years' experience as a NDIS Support Coordinator, NDIS LAC or coordinating support services for older adults.
  • Demonstrated a solid knowledge and understanding of the NDIS including mandatory reporting, Quality and Safeguards, NDIS Price Guide and relevant legislations.
  • Experience within community connecting and building relationships with service providers, individuals and/or families/carers
  • Highly developed communication, negotiation and problem-solving skills.
  • Strong written, administration and computer skills for the creation of case notes, reports, correspondence and other documents in a cloud-based management system.
  • Strong interpersonal skills with a positive attitude and a flexible and adaptive nature to respond to the changing needs of our participants.
  • Excellent organizational and time management skills including the ability to work autonomously.
  • Applicants will be subject to a NDIS Worker Screening Check, Working with Children Check and other relevant checks required.
  • Current First Aid and CPR
  • COVID booster Vaccination
  • Australian Drivers Licence, and a reliable vehicle with registration and insurance
  • Right to work in Australia.

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