Service Advisor

4 days ago

Darra, Queensland, Australia Brown and Hurley Full time $60,000 - $80,000 per year

About Us

The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 20 locations throughout QLD and Northern NSW. We are a family owned business with 79 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. Our commitment to excellence has earned us numerous industry awards and established us as a leading supplier to Australia's Road Transport and Agricultural sectors.

About the Role

Join us as a Service Advisor at our Darra dealership. You can enjoy the beauty of Queensland while building a rewarding career with an established and successful business. Our dealership exclusively sells and services premium brands Kenworth and DAF, ensuring you'll be representing high-quality products.

What you'll be doing

  • Providing exceptional and professional customer service both on the phone and face-to-face in the workshop
  • Providing quotes and invoices
  • Book and coordinate jobs
  • Following up on service jobs and calling customers to advise them on delays and/or finish times
  • Dealing with warranty policy adjudication and informing customers of expected costs and warranty coverage
  • Inspecting parts related to warranty claims and ensuring parts are dispatched
  • Warranty administration

What you need to be successful in this role:

  • Experience in a similar role at a truck, car machinery or agricultural dealership
  • Mechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skills
  • Truck mechanic qualification or other mechanic qualification – desirable but for the right person a trade qualification may not be necessary
  • Kenworth or DAF experience (desirable)
  • We welcome mechanics looking to move into an office-based role.

Why join us?

  • Training and career advancement
  • Social events and support team environment
  • Mental health and wellbeing support programs
  • Retail, banking and health insurance discount programs
  • Attractive hourly rate penalty rates

What are you waiting for? Apply today Visit our website to learn more and connect with us on our socials:

Website:

Facebook: @brownandhurley

Instagram: @brownandhurley

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