ADMINISTRATION COORDINATOR

• Full-time contract positions until 31 December 2025

• Based at TAFE SA Salisbury and Adelaide City Campuses

• AS04 salary range $76,561 - $80,256 p.a. super

About TAFE SA
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

About the role
TAFE SA are seeking detail-oriented Administration Coordinators to play a vital role in supporting our Adult Migrant English Program (AMEP). This is an opportunity to support and guide a team where regulatory compliance meets student success.

In this position the Coordinator leads and supports the Administration Services Officers, promoting a collaborative and productive team environment to help achieve program objectives. The Coordinator ensures the delivery of high-quality administrative services to both internal and external stakeholders, in line with TAFE SA policies and Commonwealth contractual requirements. Providing expert advice on administrative systems, policies, and procedures, this role supports the smooth and efficient operation of daily work practices.

Success in this role requires initiative, sound professional judgment, and the ability to work autonomously, along with a strong understanding of relevant programs, activities, and policies.

This is more than a compliance role - it's about creating the foundation for success in every learning journey.

Click here to apply for the Salisbury Campus position.
Click here to apply for the Adelaide City Campus position.

Key Outcomes

• Coordinate and mentor Administration Service Officers to ensure efficient operations, while implementing team development, training and performance management processes.
• Coordinate the performance of the team and identify opportunities for professional development.
• Coordinate, guide and support a range of administrative operations to support the work of AMEP programs, ensuring all tasks are completed in accordance with TAFE SA policies, procedures and contractual requirements.
• Ensure the accurate and timely collection, entry and reporting of AMEP data, maintaining compliance with Commonwealth guidelines.
• Identify and in consultation with the Team Leader, implement continuous improvement initiatives to streamline administrative processes, enhance service delivery and improve overall efficiency.
• Serve as the main contact for escalated issues, resolving escalated enquiries and addressing complaints in line with policies while maintaining professionalism, confidentiality and escalate risks as needed.
• Foster and maintain strong working relationships with a diverse range of internal and external stakeholders, including TAFE SA directorates, government agencies, and non-government organisations, to effectively support business operations and enhance service delivery.
• Support the coordination and execution of regular audits of administrative processes and data management practices, ensuring they are completed in compliance with TAFE SA standards and Commonwealth contractual obligations.
• Monitor key performance indicators (KPIs) for the administrative team and implement corrective actions as needed.
• Effectively allocate resources within the administrative team, ensuring optimal use of staff resources meet program objectives.

Essential Selection Criteria

• Proven experience in delivering and supervising a range of administrative duties, as well as coordinating, mentoring and training administrative teams within a complex, dynamic, and customer-focused environment.
• Demonstrate well-developed organisational skills with the ability to plan, prioritise and manage multiple tasks and deadlines effectively.
• Demonstrated ability to coordinate, develop and motivate staff while successfully promoting and implementing continuous improvement initiatives to enhance operational efficiency and outcomes in a continuously changing environment.
• Well-developed interpersonal skills with experience working with clients from culturally and linguistically diverse backgrounds, including those with varying levels of English proficiency.
• Demonstrated ability to work with limited direction, exercise discretion, use initiative and apply sound judgement in completing a range of activities and tasks where procedures are not clearly defined, handle various issues and situations with diplomacy and sensitivity, while maintaining confidentiality.
• Sound knowledge of and experience with computer packages and office automation systems, ensuring high standards in document presentation, database management, spreadsheet functions, and records management, with the ability to adapt to new software and digital tools in a dynamic work environment
• Sound experience in resolving escalated customer queries including recommending solutions and seeking support as required and according to risk.
• Knowledge and understanding of Aboriginal culture and community, and a commitment to culturally respectful practices in the workplace.

For more information regarding this position, please refer to the Role Description.

Special Conditions
The successful applicant is required to demonstrate having a valid DHS Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Some out of hours work may be required
• Some intrastate and interstate travel may be required.
• Incumbent will be required to participate in the department's Performance Development Program
• Eligibility to work in Australia.

Please refer to the Role Description for all Special Conditions.

Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.

Your application must address all Key Selection Criteria as listed in the Role Description. Provide examples outlining your skills, experience, and knowledge of each criterion, and how you put them into practice. It is important that you identify skills you may have which are not explicitly specified in the Role Descriptor and yet, in your opinion, would enable you to perform well in the position.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries
Melissa Salisbury
Contracts Manager
E: ***************