Manager on Duty – Gold Coast

7 days ago

Gold Coast, Queensland, Australia Meriton Suites Full time $104,000 - $130,878 per year

Meriton Suites currently has an opportunity available for a Manager on Duty to join one of our Gold Coast teams.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property's senior management team to ensure an excellent guest experience.

Your key responsibilities

  • Manage and develop the Front Office team to drive service excellence.
  • Manage the guest arrival and departure experience.
  • Monitor room allocations.
  • Ensuring daily and nightly front desk tasks are actioned and completed.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
  • Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

To be successful in this role you will have

  • Similar experience in a 4-star or 5-star hotel.
  • Working knowledge of a Property Management System preferably Guest Centrix or similar.
  • Excellent verbal communication skills.
  • A passion for the hospitality industry.
  • Impeccable grooming and presentation.
  • Ability to drive a strong team culture.
  • First Aid certificate or ability to gain.
  • Full availability to work a 7-day rotating roster.

Why Meriton Suites?

  • Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally
  • Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
  • 'Merit Academy' our online training platform to further develop your skills and knowledge
  • Paid Parental leave
  • Access to Employee Assistance Program (EAP) to provide professional and personal advice
  • Team Member accommodation discounts
  • Friends and Family discounts
  • Kudos – Monthly recognition awards
  • Team activities and social events
  • Induction program for all new starters

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

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