Service Engineer

• Global leading medical imaging company
• Part of the Canon Group
• Work with Innovative technology
• Flexible work environment
• Full-time permanent role based Melbourne, Victoria

About Canon Medical Systems

Canon Medical offers a full range of diagnostic medical imaging solutions including CT, PET-CT, MR, X-Ray, Ultrasound and Healthcare Informatics across the globe.

In line with our "Made for Life" philosophy, patients are at the heart of everything we do. Our mission is to provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide. Our goal is to deliver optimum health opportunities for patients through uncompromised performance, comfort and safety features.

At Canon Medical we work hand in hand with our partners – our medical, academic and research community.

We build relationships based on transparency, trust and respect. Our company values of Unity, Courage, Tenacity, Teamwork and Excellence are the basis of our company culture.

Together as one, we strive to create industry-leading solutions that deliver an enriched quality of life.

About the role

We are seeking an experienced Service Engineer to join our Victorian Service team. In this role, you will be based Melbourne, Victoria, and will be responsible for providing support to our large base of installation clients across the region. You will be instrumental in ensuring the continued success and satisfaction of our clients through timely and efficient service delivery. You will be joining a team of highly skilled and experienced Service Engineers with an outstanding reputation for quality, safety and customer satisfaction.

This is an excellent opportunity to advance your service career and become part of the Canon community of expert engineers across Australia and New Zealand servicing a broad range of customers including Public and Private Hospitals and Diagnostic Imaging Centres.

Service Engineers are required to work anywhere within their Branch region at short notice. Working after-hours, on weekends, on overtime, and on flexible rosters is required. Intra-state, inter-state and overseas travel may be required for work tasks and training.

The highest standards of conduct, professionalism, demonstration of technical competency and Canon core values is essential for this position.

Key Responsibilities:

• Install and service medical imaging equipment
• Ensure that equipment is operating at optimum levels
• Ensure that equipment specifications are tested and maintained for QA and compliance
• Prepare equipment for demonstration
• Complete relevant training and obtain required licenses for VIC
• Plan and lead installations and maintenance
• Support sales and applications staff
• Provide prompt customer service per contracted service levels and response times
• Documentation of work conducted and test results
• Leading, training and supervising other engineers as required

Our ideal candidate will possess:

• Tertiary qualification in electronic, electrical or biomedical engineering or equivalent work experience
• Current Driver's licence is mandatory
• Must have or be able to obtain a VIC Disconnect/Reconnect Electrical Licence (if not currently held, a plan to obtain within 6 months of commencement – you are responsible for time and cost to obtain)
• Full Electrical Licence (A Grade) desirable
• Must have or be able to obtain a VIC Radiation licence (if not currently held, a plan to obtain within 6 months of commencement – Canon Medical provides time and covers reasonable, agreed cost to obtain)
• WH&S certification is desirable
• Competency in an imaging modality is desirable (eg. CT, angiography, ultrasound, MRI, nuclear medicine)
• Service experience in Medical Imaging or similar equipment is desirable
• Prior field service experience in electronic, electrical or biomedical fields is highly desirable
• Demonstrated ability to work autonomously as well as part of a team
• Experience working with Salesforce or equivalent CRM desirable
• Good written and verbal communication skills
• Excellent customer service skills
• Strong computer skills (MS Word, Excel, Outlook, Teams, PPT)
• Networking experience desirable
• Able to commit to support customers for multiple days away from home, with short notice

What's on offer?

When you join Canon Medical Systems, you become a part of an organisation that focuses on propelling its people forward by supporting their careers. We make it a priority to offer benefits that will assist in your professional development and wellbeing.

You can expect our competitive salary package and employee benefits to include but are not limited to:

·       Flexible work arrangements

·       Extra contributions to company super fund to cover fees

·       Corporate private health insurance discount with BUPA or HCF

·       $250 hospital excess reimbursement (conditions apply)

·       Company paid parental leave plus superannuation contributions

·       Company sponsored study assistance program (conditions apply)

·       Discount programs with select worldwide vehicle brands

·       Purchasing additional annual leave (PAAL) scheme

·       Community Service Leave (CSL)

·       Employee Assistance Program (EAP)

·       Novated Lease Program

·       Professional development programs

·       Opportunities for career progression

Canon Medical Systems values diversity and believes inclusion is key to our success. We therefore welcome and encourage suitably qualified individuals, women in Engineering, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply.

If you are looking to achieve a better quality of life, make Canon Medical Systems your next move.

Apply now

To apply, submit your application with a cover letter and resume by clicking the 'Quick Apply' button now.

You must have the right to live and work in this location to apply for this job. By applying for this role you consent for Canon Medical to take all reasonably practicable steps to verify your right to live and work in Australia.

No agencies please.

Canon Medical Systems ANZ Pty Limited is an Equal Opportunities Employer. Personal data provided by the job applicants will be used strictly in accordance with our privacy policy and the intention of the use of personal data will be used strictly for recruitment and selection purposes only.

Candidates that do not receive notification within 8 weeks, may consider their application as unsuccessful.