Senior Service Desk Analyst

4 days ago

Melbourne, Victoria, Australia DXC Technology Full time $60,000 - $90,000 per year

Job Description:

Essential Job Functions:

  • Provide basic technical support in infrastructure services, assisting with routine tasks.
  • Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
  • Support basic monitoring and routine troubleshooting of infrastructure systems.
  • Work with team members to address infrastructure-related needs and day-to-day operations.
  • Assist in the development and maintenance of infrastructure documentation.
  • Show eagerness to learn and grow in a technical role.
  • Develop foundational technical skills and knowledge.
  • Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications:

  • Entry level
  • Typically, 0-1 years of relevant work experience
  • A strong desire to gain experience in infrastructure technology analysis
  • A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

  • Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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