Group Fitness Coordinator

UNSW Fitness & Aquatic Centre is seeking an enthusiastic and experienced Group Fitness Coordinator to oversee our group exercise programs and inspire both members and instructors.

About the Role

The Group Fitness Coordinator (GFC) is responsible for the overall group exercise delivery at the UNSW Fitness & Aquatic Centre (UNSWFAC) through the management and leadership of the group fitness team, including Group Fitness Instructors. The GFC creates a positive member experience by leading instructor teams to deliver world-class group fitness classes.

KPIs for this role include member satisfaction scores, retention rates, participation growth, and compliance with safety and operational standards.

Who we Are?

Clublinks is a leisure and community management leader, holding contract rights with local government, private enterprise and tertiary institutions to manage and grow their facilities and communities. We are passionate and agile with an incredibly strong record of improving our clients' financial results and achievements.

Adopting company values of "Stand Out", "Be Awesome", "Speak Up" and "Get *#it Done" we are not afraid to be different and provide innovative solutions to deliver success. Our 950 plus team are based at our sites across VIC, NSW and WA.

We are thrilled to be building our stable of first-class sites across NSW and building upon our success in the University setting.

Key Responsibilities

Program Management

• Work collaboratively with the Fitness Services Manager and Fitness Services Coordinator to increase member attendance and retention.  and other departments to ensure cohesive programming, safety practices, and member engagement strategies.
• Ensure the Group Fitness timetable aligns with budgets and KPIs.
• Achieve class attendance versus studio capacity targets.
• Conduct quarterly timetable reviews with key stakeholders to optimize the group fitness program. This includes exploring opportunities for external programming such as community bootcamps, pop-up classes, and outreach initiatives.
• Ensure public holiday timetabling guidelines are followed.

Staff Management

• Provide leadership, development, and support to the group fitness team.
• Identify and recruit high performing Group Fitness Instructors in line with business guidelines.
• Conduct regular instructor class assessments.
• Manage department administration including payroll, rostering, and class scheduling.
• Manage compliance of the group fitness instructor team, including record maintenance in payroll.

Operations

• Work approximately 20 hours per week - 18 hours on site supporting instructors, members payroll processing and other administrative needs / 2 hours remote/on-call to manage urgent covers,
• Flexibility is required to adapt hours to business needs — most classes run in the afternoons and evenings, and urgent support may be needed
• Respond promptly to last-minute instructor covers and operational emergencies.
• May be required to teach group fitness classes outside of rostered coordinator hours.
• Ensure licensed programs are taught in accordance with agreements and music policy.
• Maintain clean, safe, and well-presented studios.
• Conduct monthly group fitness equipment and safety checks, completing WHS documentation and following up on hazards or incidents.
• Respond to member enquiries and feedback professionally.
• Support gym floor operations as required.
• Carry out additional tasks and responsibilities beyond those mentioned above, as directed.
• Flexible and responsive, with the ability to adapt hours and support instructors outside of standard shifts.

Specifications

• At least 2 years' experience delivering group fitness classes.
• Previous leadership or team management experience is desirable.
• Effective problem-solving and time management skills.
• Professional attitude with ability to lead and inspire.
• Experience teaching a variety of group fitness classes.
• Experience creating optimal group fitness timetable.
• Proficient in Microsoft Office suite.
• Strong written and verbal communication skills.
• Willingness to participate in relevant industry events.
• Certificate III in Fitness.
• Current AusActive registration or equivalent.
• Current First Aid and CPR certification.
• Working With Children certification

Ready to inspire and lead?

Apply now to join our vibrant team and help shape the future of group fitness at UNSW