Counselling Lead – Carer Gateway Services

• Permanent Full-time with hybrid/flexible working arrangements
• Package: $53 - $55 per hour + Super + Salary packaging
• Based in Lewisham

This is an exciting opportunity to join our program during a period of rapid growth We're thrilled to expand our passionate and skilled team of professionals who provide phone counselling to carers dealing with anxiety, stress, and depression while caring for loved ones with disabilities, medical conditions, mental illness, or age-related fragility. 

Join us, lead a team of counsellors, and make a real difference in the lives of carers across Australia

What you'll be doing…

The overarching purpose of the Carer Gateway is to support carers   to build their capacity to sustain their caring role. The Carer Gateway National Counselling Service provides a crucial platform for carers across Australia to engage with credentialled, experienced & compassionate counsellors to reduce stress and isolation and improve wellbeing. The multifactorial impact of caring experiences on both mental and physical health are often very complex and unique to each caring situation. Our purpose is to support carers earlier in a proactive way by fostering wellbeing and sustainability in their caring role.

The Carer Gateway National Counselling Service is a national program operating Monday to Friday, from 8:00 am to 8:00 pm (outside of daylight savings) and 8:00 am to 9:00 pm during daylight savings. For more information on the Counselling Service please visit,

The Counselling Lead will report to the counselling Practice Manager and will be responsible for offering day-to-day operational and clinical leadership, providing expertise, guidance, and supervision to our Counsellors in the delivery of client services.

Some of your responsibilities will include:

• Providing direction, support, feedback and/or clinical supervision to a team of practitioners to facilitate the delivery of efficient and effective client focused services
• Monitoring service delivery against Key Performance Indicators (KPIs)
• Supporting the Practice Manager to facilitate team meetings that foster a high performing service culture
• Providing/facilitating supervision and informing professional development initiatives
• Providing timely, high level and specialist advice to Practice Manager on service delivery issues, individual and team performance, service quality, and related matters
• Serving as the first point of contact regarding workplace issues and escalating them to the Practice Manager as required
• Carrying a small client caseload

This opportunity is open to candidates who live in NSW and can attend our Lewisham office during business hours for in-person training, professional development, team meetings, supervision, or other team activities as required.

If you would like to find out more about the role, see attached the Position Description found on our application page.

What you will need…

• Minimum three years counselling experience and professional membership with AASW, ACA or PACFA  at Level 2 or higher
• Experience in digital service delivery
• Industry relevant experience coordinating and implementing services, and supporting individuals and teams to deliver client outcomes
• Demonstrated understanding of relevant legislation as required by the service
• Demonstrated ability to build and leverage relationships to achieve agreed objectives
• Strong organisational and time management skills with the ability to multi task and prioritise
• Demonstrated ability to build and leverage relationships to achieve agreed objectives
• High level written communication skills

What our Benefits include…

• Professional Growth: Tailored professional development opportunities to support your career ambitions
• Work-Life Balance: Embrace flexibility and align your work and your life to enable you to thrive in a Family Inclusive accredited organisation
• Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
• Generous Leave: Above-award annual and personal/carers leave, extended parental leave, and additional leave for celebration and graduation day
• Inclusive: Join a friendly and supportive organisation that values your contributions and voice
• Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable

Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today

Click Apply to view the Position Description and begin your online application

To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.

Applications for this position close on 18th June 2025. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.

For enquiry and additional information please contact Nathalie Brachet, Talent Acquisition Lead at CatholicCare Sydney at

Who are we and what we do…

People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.

CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life. We're an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community.

We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for this role a Working with Children Check is required.