Automotive Service Advisor

1 week ago

Mackay, Queensland, Australia Auto Corner Full time $60,000 - $80,000 per year

ABOUT US:

Operating as a big local in Mackay for over 30 years, Auto Corner is home to Australia's favourite car brands Toyota, Mazda, Hyundai and Isuzu Ute. We are a team with a shared purpose of 'actively enhancing lives' in everything we do. This purpose has been fulfilled over many years, for our customers, team members and our local community.

Auto Corner provides our team members with career opportunities across our diverse operations that are both challenging and rewarding. Supported by ongoing training and the opportunity for career & personal development, those that join our amazing team enjoy, and contribute to, an environment where a positive culture is our priority.

AUTOMOTIVE SERVICE ADVISOR

Are you a customer service guru? Do you prioritise family? So do we Build a stable career locally without being away from your loved ones.

This vital role is to deliver customer service excellence to our valued customers each and every day when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs.

You will form part of a highly skilled & professional team, and will be provided with ongoing training and support in this role to ensure your success in this ever evolving, and exciting industry.

Experience in this unique & fast-paced role is not a pre-requisite, however knowledge of the motor industry is definitely an advantage.

Responsibilities of this role include:

Greeting customers – focusing on customer experience from first interaction.

Actively listening & actioning the needs of your customers

Scheduling appointments

Providing outstanding communication throughout repair processes

Preparing & delivering quotations

Ordering parts

Providing comprehensive & accurately detailed information to the workshop

Effectively communicating repair/service information to your customer

Maintaining exceptional organisation/follow up for work in progress

General reception duties – phone, email, stationary supplies etc.

Meeting monthly KPI's as specified by dealership & vehicle manufacturers

An attractive salary including commission structure is available depending on the experience you can bring to this role.

All applicants are required to hold a current class C Drivers Licence.

If this sounds like the perfect role for you, we would love to talk with you.

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