Customer Service Trainee

About The Role
Traineeship opportunity
Band 1 - base salary of $64,032 per annum (plus super)
TasNetworks has a great traineeship opportunity for an enthusiastic and motivated individual to join our dynamic Customer Services and Connection Services teams.

Role
As a Customer Service Trainee, you'll play an important role in supporting our customers and delivering a great service experience. Throughout your traineeship, you'll:

• Respond to customer enquiries across phone, email and digital channels
• Process service requests and maintain accurate customer records
• Provide timely and clear customer communication, especially during power outages
• Work with internal teams and external stakeholders to resolve issues, building strong working relationships
• Ensure data accuracy in line with National Electricity Market requirements
• Identify opportunities to improve processes and systems

About You
We're looking for someone who is enthusiastic, organised and eager to learn. You'll also bring:

• Great verbal and written communication skills
• Strong attention to detail and data accuracy
• The ability to manage your time, prioritise tasks and meet deadlines
• A team-focused mindset with a collaborative approach

At TasNetworks, you'll receive practical training, mentoring and support in a friendly team environment while earning a nationally recognised qualification (Certificate III in Business). This is a great opportunity to build your skills, contribute to meaningful work, and start your career in the energy industry.

*What's on offer
This is a
Fixed term (2 year) traineeship
opportunity
,*
offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an "employer of choice" we offer excellent employee benefits including:

• Great professional development opportunities
• Flexible work arrangements
• Electricity discount of 16.66% (following probationary period)
• Paid volunteer days (we strive to give back to the community)
• Free onsite parking (It all adds up)
• Onsite gyms (plus an annual health and wellbeing rebate)
• Personalised career pathways and development opportunities
• All the equipment you'll need to be successful in your role

We are proud to be work180 accredited, check us out

*How to apply*
Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click

Applications close
11:59pm Sunday 12th October 2025
, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact
Callum Rawson, Connection Services Team Leader –
TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

About Us
TasNetworks is Powering a Bright Future
by delivering safe and sustainable essential services while maximising value for all of Tasmania.

As Tasmania's provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Tasmania.