SAP S/4HANA ISU CRM Architect

As a SAP S/4HANA ISU CRM Architect, you will be responsible fordesigning, implementing, and optimizing integrated utility customerrelationship management solutions within the SAP S/4HANA ecosystem. This rolecombines deep technical expertise in both ISU (Industry Solution for Utilities)and CRM functionality to deliver comprehensive customer engagement solutionsthat leverage the harmonized data model and simplified architecture of S/4HANA. Technical Skills:• 8+ years of experience in SAP implementations with minimum 5years focused on ISU and 3 years in CRM• Deep expertise in SAP S/4HANA Customer Management architectureand its integration with ISU.• Strong understanding of utility industry data models includingcontract accounts, connection objects, premises, and points of delivery.• Experience with SAP CRM 70 and migration paths to S/4HANACustomer Management.• Knowledge of SAP Fiori, WebClient UI Framework, and modernuser experience design. Business Knowledge:• Comprehensive understanding of utility customer engagementprocesses and regulatory requirements.• Experience with utility -specific CRM challenges includingmove -in/move -out processes, billing integration, and service order management.• Knowledge of interaction center operations and omnichannelcustomer service delivery.• Understanding of utility industry business processes includingmeter -to -cash and customer service workflows. Integration Expertise:• Experience with SAP integration technologies and cloudconnectivity solutions.• Knowledge of middleware elimination strategies throughS/4HANA's harmonized data model.• Understanding of API -based integrations and OData services forutility customer data.• Experience with SAP Cloud Integration Platform (CPI) forhybrid scenarios. Leadership & Communication:• Proven ability to lead complex transformation projectsinvolving both ISU and CRM components.• Strong communication skills to convey integrated solutionconcepts to diverse stakeholder groups.• Experience in change management for utility organizationstransitioning to simplified architectures.• Ability to facilitate workshops on data model harmonizationand system consolidation strategies. Preferred Qualifications:• SAP certification in both ISU and CRM or S/4HANA CustomerManagement.• Experience with SAP Cloud for Customer for Utilities andC/4HANA suite integration.• Knowledge of utility industry standards and regulatorycompliance requirements.• Experience with SAP Solution Manager and agile implementationmethodologies.• Understanding of simplification items and their impact onutility CRM processes.• Background in enterprise architecture frameworks and systemlandscape optimization. Key Responsibilities Solution Design & Architecture:• Design end -to -end utility customer engagement solutionsleveraging SAP S/4HANA Customer Management capabilities integrated with ISUfunctionality.• Create technical blueprints for harmonized data models thateliminate the need for middleware between ISU and CRM components.• Define system architecture for utility -specific customerprocesses including interaction center operations, service management, andcustomer master data harmonization.• Ensure solutions align with SAP's simplification strategy andS/4HANA roadmap for utilities industry Technical Leadership:• Lead cross -functional teams including ISU specialists, CRMconsultants, and integration developers.• Validate requirements for both utility business processes andcustomer engagement workflows.• Coordinate implementation of the S/4HANA Interaction Center asthe central entry point for customer service specialists.• Manage integration points between S/4HANA ISU, CustomerManagement, and external systems like SAP Cloud for Customer. Implementation & Configuration:• Configure S/4HANA Customer Management functionalitiesintegrated with ISU entities including contract accounts, connection objects,and points of delivery.• Implement harmonized data model mappings between CRM businessagreements and FI -CA contract accounts, CRM products and S/4HANA materials.• Set up Interaction Center with utility -specific businessprocesses and Fiori user experience.• Design and implement integration scenarios with cloud -basedsolutions like SAP Cloud for Customer for Utilities. Migration & Transformation Leadership:• Develop migration strategies from legacy CRM 7.0 and ISUsystems to S/4HANA Customer Management.• Plan conversion approaches using SAP's Software Update Manager(SUM) tool for system upgrades.• Design custom migration solutions for CRM -specific objectswhere standard conversion tools are not available.• Oversee data migration for utility contracts, customer masterdata, and interaction records.