SAP S/4HANA ISU CRM Architect

1 day ago

Council of the City of Sydney, Australia Ayan Infotech Full time

Job Overview

AYAN InfoTech is looking for a SAP S/4HANA ISU CRM Architect to join an exciting project based in Sydney. The role offers the opportunity to contribute towards an extremely well‑structured and mature environment, working on sophisticated enhancement projects.

Role: SAP S/4HANA ISU CRM Architect

Location: Sydney

Contract Duration: 6+ Months with high possible extensions

Experience: 7+ Years

Job Summary

As a SAP S/4HANA ISU CRM Architect, you will be responsible for designing, implementing, and optimizing integrated utility customer relationship management solutions within the SAP S/4HANA ecosystem. This role combines deep technical expertise in both ISU (Industry Solution for Utilities) and CRM functionality to deliver comprehensive customer engagement solutions that leverage the harmonized data model and simplified architecture of S/4HANA.

Required Skills

- 7+ years of experience in SAP implementations with minimum 5 years focused on ISU and 3 years in CRM.

- Deep expertise in SAP S/4HANA Customer Management architecture and its integration with ISU.

- Strong understanding of utility industry data models including contract accounts, connection objects, premises, and points of delivery.

- Experience with SAP CRM 7.0 and migration paths to S/4HANA Customer Management.

- Knowledge of SAP Fiori, WebClient UI Framework, and modern user experience design.

Roles and Responsibilities

- Design end‑to‑end utility customer engagement solutions leveraging SAP S/4HANA Customer Management capabilities integrated with ISU functionality.

- Create technical blueprints for harmonized data models that eliminate the need for middleware between ISU and CRM components.

- Define system architecture for utility‑specific customer processes including interaction center operations, service management, and customer master data harmonization.

- Ensure solutions align with SAP's simplification strategy and S/4HANA roadmap for the utilities industry.

- Lead cross‑functional teams including ISU specialists, CRM consultants, and integration developers.

- Validate requirements for both utility business processes and customer engagement workflows.

- Coordinate implementation of the S/4HANA Interaction Center as the central entry point for customer service specialists.

- Manage integration points between S/4HANA ISU, Customer Management, and external systems like SAP Cloud for Customer.

- Configure S/4HANA Customer Management functionalities integrated with ISU entities including contract accounts, connection objects, and points of delivery.

- Implement harmonized data model mappings between CRM business agreements and FI‑CA contract accounts, CRM products and S/4HANA materials.

- Set up Interaction Center with utility‑specific business processes and Fiori user experience.

- Design and implement integration scenarios with cloud‑based solutions like SAP Cloud for Customer for Utilities.

Contact: 61-(02) 7207 6926 for more details.

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