Generic Role

Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

We are seeking a part time Admission Coordinator to join our team. The role would be based at Market Street in Wollongong across 3 days per week, with travel expected across the Sydney and Illawarra areas. The core focus of this customer-focused role is to support the prompt enquiries of customer applications to support speed of admission (within our aged care centres). You will support the conversions of leads to increase the admissions into the Aged Care portfolio to ensure achievement of individual and group metrics. 

You will also be a key driver in developing strong local community, government (health) connections to promote IRT Aged Care Services and offerings.

Your work may include:

• Timely financial assessment, customer engagement and approval of customer care applications, in line with identified KPIs
• Participate and contribute in the strategic plan for ACC Occupancy and implement the initiatives by being pro- active and responsive in challenging highly legislated aged care environment
• Build relationships with Local Health Districts (LHDs) and external referral partners
• Support Care Managers with execution of occupancy processes to aid achievement of occupancy targets
• Maintain currency of knowledge of Aged Care Centre sites within the immediate regional portfolio, operational environment, and locality of site, regional relationships and referral partnerships
• Achieve sales and occupancy targets through a structured and methodical sales approach
• Monitor competitor information to understand competitor activity and pricing
• Maintain up-to-date and accurate records by ensuring attention to detail – including but not limited to – entries in CRM systems, resident agreements, resident files, transaction recording
• Participate as an IRT ambassador at public events such as expos, open days and community presentations etc.

• Extensive and demonstrated experience in sales role with evidence of ability to deliver exceptional customer service
• Highly analytical and quantitative, and actively draw insight from a wide variety of internal and external sources to generatenew ideas and opportunities
• Effective organisational problem solving skills
• Experience in the development of strategic plans and implementing key initiatives to achieve targets
• Knowledge and empathy of health and social issues of the aged
• Computer literacy in Microsoft Office programs such as Word, Excel and Outlook
• Current driver's licence
• Willingness to travel with occasional overnight stays
• Understanding of relevant industry legislation (desirable)

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

If you feel this is the right role for you, we'd love to hear from you Simply click the "Apply now" button, fill in your details and submit. Once you apply, we'll be in touch to discuss your application. Or alternatively, please contact

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.