Change and Release Manager

Position:  Change and Release Manager

Datacom Location:  Brisbane ONLY

Security Requirements: AU Citizens ONLY and must be able to achieve Baseline Security Clearance.

Full Time, Permanent Position.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are on the lookout for a hands-on, experienced Change & Release Manager to join our IT Service Management team. You'll be responsible for the delivery and governance of the Change Enablement & Release process.

We believe in giving our people the freedom to do what they do best and that means trusting you to devise creative solutions that work and can deliver what our clients are wanting. You'll be owning the delivery of Datacom Change & Release Management services to your customer minimising risk to the underpinning customer environment. You'll also ensure that all participants adhere to the Change Enablement & Release process in line with customer requirements and ITIL Best Practices. You will also be leading CAB meetings and delivering Change & Release reports and schedules.

Our offices are in Adelaide, Brisbane, Canberra, Sydney, Melbourne, Perth, and we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

Please note that to be successful in this role, you will need to be an Australian Citizen and be able to achieve Australian Government Baseline clearance.

What You'll Do

As Change & Release Manager, you'll be responsible for:

• Owning and managing the end-to-end Change Management process
• Identifing and implementing improvements to the processes to meet the needs of the Department's business and technical areas, in collaboration with internal and customer stakeholders
• Working with internal and external stakeholders to facilitate and enable Changes and Releases whilst minimising the risk to the customer environment.
• Developing and maintaining process and supporting documentation to the process such as user guides, templates and checklists to promote internal and external engagement with the processes
• Facilitating effective communication to and coordination of all change process stakeholders
• Acting on escalations received, or escalate as required per the process
• Ensuring that Forward Schedule of Change (FSC) is maintained and communicated
• Conducting review of standard change effectiveness and facilitate the approvals of standard change, with particular focus on change.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What You'll Bring

• 5+ years Change and Release Management experience preferably in a managed service environment
• Strong and concise communication skills, both written and verbal.
• Excellent analytical and problem-solving skills
• Ability to converse with both end-users and IT employees at all levels including customer level
• Assures adherence to process and performance requirements.
• Is composed under pressure
• Communicates in a clear & timely manner
• Ideally ITIL Certified

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.