Change and Release Coordinator

4 weeks ago

Brisbane, Queensland, Australia Datacom Full time
Overview

Position: Change and Release Coordinator

Datacom Location: Adelaide preferred but open to other cities due to urgency - apply ASAP

Base pay range: A$90,000.00/yr - A$105,000.00/yr

Security Requirements: Citizens of Australia only, and you must be able to achieve a Baseline Security Clearance when applied for. If you have this already, this is an advantage.

Employment type: Full Time, Permanent Position.

Datacom works with organisations and communities across Australia and New Zealand to make a difference in peoples lives and help organisations use the power of tech to innovate and grow.

What youll do
  • The Change Coordinator role is responsible for providing analysis and administrative support to changes within a customers site and ensuring that all changes progress in a timely manner within the change management lifecycle.
  • Ensure that changes and releases made on systems within Datacoms control adhere to the defined Change Enablement Processes.
  • Manage the lifecycle of change requests across single and/or multiple accounts as directed.
  • Provide analysis and input to appropriate change management reports as directed.
  • Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required.
  • Follow up on approvals for Changes as required.
  • Create and issue the Forward Schedule of Change & Release for service delivery to customers (internal and external) as required.
  • May chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as PIRs, as appropriate.
  • Identify opportunities for service improvement to build a culture of service excellence.
  • Maintain Datacom change and release process, guidelines and other authorised documentation in the approved repository.
  • Assist in the preparation of training materials and provide guidance to end-users to support process adherence.
What youll bring
  • Strong and concise communication skills, both written and verbal.
  • Excellent analytical and problem-solving skills.
  • Ability to converse with both end-users and IT employees at all levels, including customer level.
  • Ensure adherence to process and performance requirements.
  • Composure under pressure.
  • Clear and timely communication.
Why join us

Datacom is one of Australia and New Zealands largest suppliers of information technology professional services. We maintain a dynamic, agile environment with a collaborative culture. You will be recognised and valued for your contributions and have opportunities for learning and career development.

We strive to be an inclusive and welcoming workplace and support a flexible, collegial environment with a focus on work/life balance.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Non-profit Organizations and Primary and Secondary Education

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