Customer Value Specialist

3 hours ago

Castle Hill, New South Wales, Australia Bupa Full time $60,000 - $80,000 per year

A career at Bupa is more than just a job.  At Bupa we believe helping people live longer, healthier, happier lives. This includes our customers, communities and our people.

Bupa team members have access to a range of health and wellbeing benefits, from optical and dental discounts through to subsidised health insurance. You can learn more about our benefits and wellbeing programshere.

At Bupa, we're big on learning and development, and some of the best careers begin in our customer-facing teams. As a customer-first business, we know that no one understands our customers better than the people who serve them every day.

If you're looking for a career with endless possibilities, a role with Bupa Retail could be your perfect starting point.

Hear from some of our customer advocates on where their career began with Bupa.

  • Full time position $ super + bonuses + benefits including Health Insurance
  • 38 hours/week including rotating Saturdays
  • Sales experience & drivers licence essential
  • Start 5 January 2026

The heart of the role

This is not a conventional retail store opportunity. You'll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.

If you're the kind of person who loves sales and connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our Castle Hill Store and working towards customer growth activities you will be responsible for:

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members

Taking a 'customer first' approach, you will also:

  • Assist our existing Bupa members in their day-to-day transactions
  • Ensure the customers understand the full value of their health insurance product
  • Provide solutions to any identified concerns or needs
  • Educate members on all the benefits they can access

What you'll enjoy

Bupa's Health and Wellbeing program, Viva Healthier and Happier has been designed to provide benefits for Bupa employees, and at times, their friends and family. Encompassing all aspects of health from mental to physical, social, financial and environmental, we are committed to ensuring all our people feel their best self.

Just so you know

Everyone who makes it through to offer will be required to complete a background check which includes a police check

Nothing half-hearted about it Apply now

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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