Senior Payroll Controller

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

This is a newly created role to enable DGS to roll out SAP SuccessFactors to 3 Victorian government departments and seven government agencies as part of DGS's mission to improve government services for everyone. You'll be part of an innovative and collaborative team entrusted with delivering a vital shared service for over 4,000 employees and driving significant efficiencies and productivity gains throughout government.

Reporting to the Payroll Manager, the Senior Payroll Controller is responsible for supervising two Payroll Controllers and ensuring fortnightly pay runs in SAP SuccessFactors (Employee Central Payroll) are run accurately and on time. Supervising a team of two Payroll Controllers, the Senior Payroll Controller ensures pay run reporting, third party payments and reconciliations are completed in a timely manner following pays and oversees the End of Year payroll reporting process.

Key Accountabilities include

• Drive operational performance and service excellence within the payroll controller team and monitor performance of the team against defined key performance indicators (KPIs) and quality standards.
• Provide strategic leadership and supervision to payroll staff to ensure the efficient delivery of professional payroll services in a high volume environment utilising SAP SuccessFactors Employee Central Platform (ECP) and Employee Central (EC) modules.
• Ensure all payroll activities that sit outside of SAP SuccessFactors (ECP & EC) are managed, recorded and resolved in the Salesforce or other service management system.
• Using highly specialised knowledge and expertise, drive and develop payroll process improvement to ensure specific business requirements are met and efficiencies gained.
• Oversee the management of third party payments, bulk payment processing, superannuation processing and finance reconciliations and salary recalls.

About you

To be considered for the role, you must:

• Be able to take into account wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process. Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions.
• Make a positive impression on others and comes across with credibility. Highly developed interpersonal, representational and communication skills, including the ability to synthesise information from multiple sources, strong written communication.
• Have the ability to take on a range of tasks and adjust approach and priorities to suit to changing requirements. Adapts systems and processes quickly to changed priorities and situations.
• Resolve issues through understanding and interpretation of existing processes and guidance, applying critical thinking and problem-solving concepts in the right context.
• Be able to diagnose trends, obstacles and opportunities in the internal and external environment that connect to own work and team's work. Coaches others in using systems thinking to solve problems and create solutions. Conceptualises and defines the systems working within the organisation.

Mandatory requirements

• Experience and excellent proficiency in the use of SAP SuccessFactors (Employee Central Payroll).
• Significant professional payroll operations experience in payroll management and administration within a large and complex organisation including outsourced payroll services.

For specific responsibilities please review the attached position description. This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Sunday, 28 September 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.