Head of Strategy and Insights

1 day ago

Melbourne, Victoria, Australia DFP Recruitment Full time $120,000 - $180,000 per year

Join the Team as Head of Strategy and Insights Are you ready to shape the future of a leading organisation? Our client, a prominent industry leader, is seeking an innovative Head of Strategy and Insights to join their executive team. Reporting directly to the Chief Information and Technology Officer, this pivotal role will influence the company's strategic direction through data-driven insights, market intelligence, and operational analytics.

As a key member of the leadership team, you will drive business performance by developing strategic initiatives, optimizing recovery strategies, and embedding data-led decision-making across all functions. You'll collaborate with senior stakeholders, provide clarity and purpose across the business, and support our client's ambitious growth agenda.

Key Responsibilities

  • Champion business optimisation and continuous improvement through test-and-learn initiatives.
  • Oversee data generation, advanced analytics, and reporting to inform strategic decisions.
  • Implement emerging technologies such as predictive modelling, machine learning, and AI.
  • Develop and execute long-term strategic plans, including market analysis and benchmarking.
  • Align strategy with business objectives to improve collections effectiveness and governance.
  • Monitor performance metrics, identify inefficiencies, and recommend improvements.
  • Drive adoption of digital tools and automation to enhance customer segmentation and profitability.
  • Advise the executive team on strategic initiatives and lead a high-performing analytics team.
  • Collaborate across Technology, Operations, Sales, Finance, and external partners.
  • Deliver strategic programs and new technologies to support onboarding and service delivery.

Qualifications & Experience

  • Tertiary qualification in IT or a related business discipline (desired).
  • Minimum 3 years of people leadership experience, ideally in financial services or collections.
  • At least 5 years in business analysis or corporate strategy.
  • Expertise in credit risk strategy, collection strategy, and portfolio analytics.
  • Strong understanding of credit functions, finance, and business drivers.
  • Exceptional stakeholder management and negotiation skills.
  • Excellent written and verbal communication, including presenting to senior leadership.

*For a further private and confidential discussion please contact Emma Pearce on and apply below.*

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via  or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via  Do not submit any sensitive personal information in your resume.

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