Reservations Officer

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours

is looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team for our busy Spring and Summer Season

Have a background in tourism & hospitality?

Experienced in customer service?

Looking for an exciting new work environment?

About Us

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours are part of the Kelsian Group - Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

Our SeaLink Rottnest Island service operates modern, environmentally friendly vessels daily from Victoria Quay Fremantle and Barrack Street Jetty Perth.

Captain Cook Cruises WA and Swan Valley Tours have been cruising the waterways of Perth for over 30 years. Since then, we have firmly established ourselves as Perth's premier river cruise and wine tour company with a strong reputation within the tourism industry. Located within the Barrack St Jetty precinct, we offer a range of cruise and tour options from Perth to Fremantle, and upstream into the Swan Valley wine region.

About the Role

The Casual position of Reservations Officer will report to the Reservations and Sales Manager. The primary focus of this position is to maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise, and tour packages, always providing warm and friendly customer service.

Key accountabilities include:

• Maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise and tour packages, interacting with direct, travel agent, and commuter customers face-to-face, by telephone, and via email.
• Ensure the highest standards of customer service in all customer interactions.
• Provide accurate product information to all customers.
• Show confidence in up-selling additional products and package upgrades.
• Demonstrate competent use of our internal SeaLink Reservations Systems.
• Maintain current knowledge of all SeaLink WA products and procedures.

About You

• Demonstrated customer service experience, with proven ability to engage in positive conversations with customers, delivering efficient and friendly service.
• Highly proficient computer skills and able to learn new systems quickly.
• Ability to work effectively in a busy environment, and prioritise tasks accordingly.
• Strong attention to detail is necessary.
• Enthusiastic, out-going, friendly personality.
• You show initiative and enjoy working as part of a team.
• Well presented, professional appearance.
• Previous Tourism Industry and Reservations experience highly regarded.
• Fluency in a second language highly regarded

Our business operates 7-days a week, year-round. You must be available to work weekends and Public Holidays, as required, with some shifts commencing as early as 0600. You may be rostered to work at either our Fremantle or Perth locations.

• The primary location for this role is at our Barrack Street Jetty, Perth location
• You must have full availability to work between 01 December 2025 and 31 March 2026.
• Previous applicants are welcome to reapply.
• There is the possibiity of a permanent role for the right applicant.

If this sounds like your dream job, we encourage you to apply

To Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

Make sure you include your resume and a cover letter explaining why you are the best person for this position.

Applications close 5pm, 30 September 2025.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.