Customer Marketing Partner

2 days ago

VIC Cremorne Balmain St, Australia Reece Full time $80,000 - $120,000 per year
Customer Marketing Partner

About Reece

You probably know Reece as Australia's largest supplier of plumbing and bathroom products.

But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX-listed company with more than 900+ branches and 9,000 employees across Australia, New Zealand and the United States and we're growing all the time.  We are now looking for an experienced Customer Partner to join us on our journey to be the trades most valued partner.

About the Role

Our marketing team is the voice of our customer at Reece  We strive to understand our customers better than anyone else and use this understanding to drive decision making, using strategic thinking to create customer centric solutions that meet the current and emerging needs of our customers.  For nearly two decades marketing has driven growth and innovation at Reece, helping us to create new products, enter new markets and establish new brands to drive growth and innovation in a changing world. 

As a key role in the Marketing team, the role of the Customer Marketing Partner is to help win, keep and grow our customer base in core and adjacent markets by creating the most valuable, innovative and differentiated customer experience across Reece.  Responsible for implementing brand, customer experience and growth based on deep customer insights and market understanding, this role will be a partner for network Operations and Merchandising.  You will be required to support key brand campaigns, while also leading your own campaigns and projects, designed to drive growth for Reece.

  • Own, lead and manage a range of marketing projects, from briefing and scoping through to execution and delivery, working closely with all relevant stakeholders, including agency partners.
  • Manage the customer calendar, across all marketing touchpoints
  • Content creation across all channels
  • Partnerships and sponsorship management
  • Be a reliable and valuable contact for network support, providing timely marketing assistance when needed.
  • Ensure the network is provided the required marketing assets, and if possible, helping improve the brand's presence in-store and adherence to brand guidelines.
  • Instore experience including point of sale for campaigns and services
  • Reporting and budget management
  • Agency management, including creative, media and insight partners

About you

To be successful in this role, you will:

  • Have demonstrated project management experience, from briefing through to execution and delivery
  • Have an understanding of business strategy, and an ability to implement brand strategy
  • Be able to use and understand business data and insights to drive decision making
  • Be experienced building relationships and driving commercial outcomes through customer activity
  • Experience tracking and measuring performance, budgets and competitive set
  • Focus on continuous improvements and better ways of working, with an innovator's mindset.

If this sounds like the right role for you, apply now.

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