Customer Service Assistant

6 days ago

Elsternwick, Victoria, Australia tonic Full time $60,000 - $80,000 per year

About us

TONIC Product Development is an innovative product development company focused on delivering high-quality products and exceptional service to our trade and wholesale customers. We're looking for a well‑organised, proactive Customer Service Assistant to ensure fast, accurate order processing and smooth end‑to‑end customer experiences.

Driven by a passion for wellness and travel, TONIC creates thoughtful, high-quality accessories designed to bring comfort, calm and style to everyday life.

Role Summary

In this part-time position, you will play a crucial role in our office environment from Monday to Friday. Your responsibilities include managing order placements and fast-tracking, maintaining clear and timely communication with sales agents and B2B customers, and coordinating with warehouse and freight teams. You will also track deliveries, prepare and issue invoices, and keep third-party websites updated with inventory, product descriptions, images, and pricing. Additionally, you will support finance with reconciliation tasks and assist in coordinating samples, catalogues, trade representative kits, trade events, and general office/facilities management.

Key responsibilities


• Process customer orders accurately and fast‑track when required

• Act as primary point of contact for sales agents and B2B customers, phone and email communication

• Coordinate with warehouse and freight partners to schedule shipments and resolve issues

• Track orders and proactively update customers on status and delivery ETA

• Generate and issue invoices; support finance with order-to-invoice reconciliation

• Update inventory levels, descriptions, product images and pricing on third‑party websites and B2C sites

• Help coordinate product samples, trade show logistics and onsite support

• Support general workplace activities and facilities management as needed

Skills & experience


• 1–3+ years in customer service, order management or operations (B2B preferred)

• Strong organisational skills, excellent time management and attention to detail

• Confident phone manner and professional written communication skills

• Experience with invoicing and basic reconciliation processes

• Comfortable using ERPs/CRMs, Excel and online marketplace platforms

  • Advanced Microsoft Office suite (Excel - pivot tables, VLOOKUP/XLOOKUP, formulas, basic macros; Outlook, Word, PowerPoint)


• Experience with third‑party selling platforms - Market Time preferred; familiarity with Myer Marketplace, Faire and similar platforms advantageous


• Xero experience (invoicing and reconciliation)


• ERP/CRM experience, strong attention to detail, excellent phone and written communication, time management and organisational skills


• Problem‑solving mindset, ability to multitask and work under pressure

• Team player who can also work independently

Desirable


• Experience coordinating with warehouses and freight forwarders

• Familiarity with invoicing/accounting systems (e.g., Xero, Unleashed)

• Prior exposure to trade events and sample management

What we offer


• Competitive salary and benefits

• A collaborative, fast‑paced environment with opportunities to grow

  • Incredible Product discounts

How to apply

Please send your CV and a brief cover letter to  with the subject line "Customer Service Assistant - Application" (or apply via our careers page). Applications reviewed on receipt.

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