Salesforce Developer
6 days ago
- Bring Salesforce capability in-house
- Growing business
- Flexible work conditions
CareAbout is Australia's leading home-care placement service, connecting older Australians and their families with trusted aged-care and home-care providers across the country. The company operates on a transparent brokerage model, helping customers find quality care without paying more than they would directly to the provider.
With over 4,000 five-star reviews, CareAbout has become a trusted name in aged care, delivering genuine impact and peace of mind to thousands of families every year.
The Opportunity
CareAbout is looking for a Salesforce Developer to take ownership of a highly customised Salesforce environment and transform it into a simpler, faster, and more intuitive system for its sales and service teams.
This is a key hire that will bring Salesforce capability in-house, replacing two external contractors and building the foundations for a modern, efficient, and scalable CRM. The goal is to create a "follow the bouncing ball" experience, where Salesforce guides users through the process, reduces training time, and enables the team to spend more time talking to customers and less time entering data.
What You'll Do
- Simplify, optimise, and stabilise CareAbout's Salesforce instance
- Redesign sales and service workflows to reduce friction and improve speed
- Build guided flows and smart prompts to support agents at each step
- Improve data accuracy and performance through better UX and automation
- Strengthen integrations with Service Voice Cloud, Ortto, and Tableau
- Collaborate with the COO and project manager to prioritise and deliver improvements
- Document system architecture, dependencies, and key processes to reduce risk
Tech Environment
- Core Platform: Salesforce (highly customised, Sales & Service Cloud)
- Integrations: Service Voice Cloud, Ortto (marketing automation), Tableau (reporting)
- Data & Infrastructure: Azure Data Warehouse, SQL Server, Python, Airflow, Dataddo
Immediate Priorities
- Work with current contractors to understand architecture, projects, and dependencies.
- Deliver 2–3 quick wins in the first 90 days to improve usability and performance.
- Map key workflows, document pain points, and begin simplifying complex logic.
- Tune system performance and clean up unnecessary automations.
What Success Looks Like
- Salesforce is faster, easier, and more intuitive for everyday users
- Training time for new hires decreases significantly
- Sales and service teams operate with greater confidence and accuracy
- Data quality improves naturally through better design, not manual effort
- The business gains clearer visibility through more consistent, reliable reporting
About You
You're an experienced Salesforce Developer who enjoys simplifying complexity. You understand that great systems should feel invisible, helping people do their jobs better without friction.
You'll bring:
- Strong experience with Salesforce configuration and Apex development
- Confidence working with Flows, APIs, and integrations
- A track record of improving existing systems rather than just maintaining them
- The ability to translate business pain points into simple, effective technical solutions
- A collaborative mindset, comfortable engaging directly with non-technical teams
Experience in service, brokerage, or call-centre style environments will be highly regarded.
Why Join CareAbout
This is an opportunity to build something that genuinely matters. You'll work in a purpose-led company improving the lives of older Australians while shaping the CRM backbone of a fast-scaling business.
CareAbout is a collaborative, data-driven organisation that values practical innovation, the kind that removes barriers, allowing people to focus on helping customers.
Salary: $140-170k + super
Work arrangement: Hybrid (3 in, 2 at home). Elsternwick office location
Interested?
Apply now or email
