Sales Support Representative

ABOUT US

At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a Subject Matter Expert (SME) Sales Support Representative to be based in our Melbourne office. This role will be delivering account support to the Sales team as well as to several stakeholders ensuring the consistent achievement of exemplary customer service standards. This role will report to the Sales Manager ANZ, who is based in Auckland, and the SME) Sales Support Representative will be responsible for providing an exceptional level of support to the SME team.

Essential duties:

• Handling customer and supplier enquiries via telephone and email.
• Working within strict timeframes to meet established service level agreements.
• Liaising with all areas of the business to provide a high level of service to the SME team and our customers within given timeframes.
• Workflows to support the customers, which includes generating quotes to assess the best vehicle options or optimum timeframes and total cost of life analysis.
• Support with new and existing business lead generation requests such as quotations, modifications, lease renewals and sale and leasebacks.

Other duties:

• Maintain accurate sales documentation and CRM data.
• To actively seek opportunities to 'make our business better' through improved processes, system enhancements and new innovations.

Education & Experience

Essential:

• Two years relevant customer service or client account management experience.

Other:

• Higher School Certificate or equivalent required.
• Degree in business or related field highly regarded. Equivalent experience may be considered in lieu of a degree.

ABOUT YOU

The successful candidate will portray the following:

Essential:

• Excellent customer service skills.
• Good written communication skills.
• Sound time management and organisational skills.
• Team focus.
• Ability to work within strict deadlines with an attention to detail.

Other:

• Excel & Microsoft Word to an intermediate level

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• Take 5 program – potential to earn an extra week of annual leave
• Collaborative Hybrid work environment – 3 days in office
• Gender-neutral Parental Leave - 12 weeks paid entitlement.
• Company funded social events
• Dress for your day policy
• Employee discounts
• Intersection – our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking 'Apply Now'.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at  or call our Customer Service Team on they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.