Customer Service Manager

2 days ago

Port Macquarie, New South Wales, Australia Harvey Norman Full time $60,000 - $80,000 per year

· Part Time Position

· Guaranteed base earnings

· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Port Macquarie Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.

In this role you will:

·  Actively manage Harvey Norman customer repairs & servicing

·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date

·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service

·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting

·  Run weekly reports for repairs/service jobs as required by the Proprietor

·  Advise customers of arrival of stock and organise delivery as requested by the Proprietor

·  Be Health and Safety conscious

What we require:

·  Experience in (or ability to work in) a customer focused, successful retail business

·  Experience working in a high volume administration role

·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude

·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills

·  Familiarity with Australian Consumer Law (desirable)

·  Friendly, outgoing, approachable and work well as a team member.

·  Ability to service customers while managing work tasks around their needs

·  Going above and beyond to provide exceptional customer focused problem solving

·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer:

·  Generous staff discounts

·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development

·  An environment where good performance is recognised and rewarded

·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

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