Customer Service Officer

3 weeks ago

Port Macquarie, New South Wales, Australia YMCA NSW Full time

Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most.

As part of the Y family, you'll help support the wellbeing of vulnerable and underrepresented communities, always acting with integrity and respect. In return, we offer flexible hours, free facility membership, and the chance to build valuable leadership and life skills—all while making a real impact.

  • Be a part of creating great experiences for members of our community
  • Provide first class service to all members and guests
  • You will be the first and last person our members see in our facility

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at Port Macquaire.

About the role

Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers.
Reporting to the Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.

About you

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role

You will also come with the following

  • Current CPR & firstaid certificate
  • Previous experience in administration/customer service role (desirable)
Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing over 1,000 staff across NSW to deliver enriching community programs.

We're committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Benefits & Experience

The Y offers a range of benefits including:

  • Above award rates of pay
  • Salary sacrifice benefits
  • Free access to Y sites & programs
  • Discounts on a range of products and services including groceries
  • Branded clothing supplied
  • Paid essential training & developement
  • Additional leave including wellbeing days
  • Reward & recognition program
  • Employee Assistance Program
  • Reconcilliation Action Plan
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