Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Microsoft Customer Success Unit is looking for a Cloud Solution Architect specialising in
Dynamics Customer Experience
to join our Mission Critical Support team. In this role you will be working with customers and partners building, deploying, operating, and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption, and support of enterprise Microsoft deployments.

As a CSA you will be a key technical resource for the customer, primarily focused on delivering proactive services to ensure our customers Mission Critical Solutions are in top operational health. These services will include deliveries such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Responsibilities:

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
• Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
• Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
• Consistently apply "lessons learned", model personal accountability & teamwork.
• Contribute & participate with meetings to articulate Microsoft Mission Critical Support offerings to all customers; share knowledge thru communities and adapt for customers.

We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology. We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices.

The ideal candidate will have the ability to combine their technical passion, creativity and customer focus to deliver great solutions to their customers and ensure they get the best out of our technologies and solutions.

Qualifications
Minimum required qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Technology

• D365 CE - Customer Service, Sales
• Power Pages
• Power Platform
• Power Platform CoE
• Powerplatform ALM
• Logic Apps

Application InsightsWe would also expect you to be able to pass the following Azure Certifications in the first 12 months of employment with us, if you do not already hold them.

• Ability to quickly build relationships and credibility with customers
• A passion for learning about and experimenting with new technologies
• Confidence in creating and delivering technical presentations, supportability reviews and training
• Knowledge of problem resolution processes, triaging issues and a willingness to participate in post-incident meetings to share that knowledge
• An interest in learning to read, interpret and/or develop technical specifications, action plans and support strategies
• Ability to build trust to drive change with customers
• Excellent organization and planning skills

This position requires verification of Australian or New Zealand citizenship due to citizenship-based legal restrictions. Specifically, this position supports Australian / New Zealand government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.