IT Engagement and Change Manager

2 weeks ago

Wahroonga Sydney Region, Australia UPA External Full time $80,000 - $120,000 per year

UPA is a not-for-profit aged care provider committed to delivering quality care and support services across NSW. Our IT team plays a vital role in enabling this mission through reliable operations and transformational projects.

About the Role

As IT Engagement and Change Manager, you will:

  • Drive engagement and adoption for technology initiatives.
  • Build strong relationships with leaders and frontline teams.
  • Facilitate workshops to uncover needs and shape solutions.
  • Develop business cases and secure approvals.
  • Design and deliver change strategies, training and communications.
  • Monitor benefits realisation and embed continuous improvement.

This is a hands-on role for someone passionate about collaboration, communication and making change stick.

What We're Looking For
  • Bachelor's degree in Business, IT or related field.
  • 5+ years' experience in business analysis, stakeholder engagement or change management.
  • Proven success leading technology adoption across multi-site environments.
  • Strong facilitation and communication skills.

Desirable: Change management (Prosci/CCMP), business analysis (IIBA), project management (PRINCE2/PMP), ITIL or Microsoft 365 certifications. Experience in aged care or not-for-profit sectors is a plus.

Why Join UPA?
  • Values-driven organisation making a real difference.
  • Impactful technology projects improving care and service delivery.
  • Supportive team culture and professional growth opportunities.

Requirements: Current driver licence, criminal history check, vaccination compliance. Travel between UPA sites may be required.

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